New Edge explorer 2 unable to update system software

Julian 6 months ago

I'm trying to install Komoot app through Connect IQ and from the device itself, but in both cases a message says that I have to update the software version.

I tried to update sofware version (version installed is 9.07) using Garmin Express, buy it doesn't detect any update to apply. I tried to update the software from the device, buy it says too that there is no updates available.

What should I do to update software version and be able to install Komoot?

Thanks in advance

Julian

0 mattydavisdanger 5 months ago

I have exactly the same issue with a garmin edge 540 that I bought yesterday. Is there a response to this query somewhere?

Matt

0 flocsy🤠 5 months ago

The annoying official support is to do the firmware update using Garmin Express (you connect it to a computer with the charging cable)

After the initial firmware update, the other updates were successful (though slow) via Bluetooth from Garmin Connect app

0 Tiefstoesse 5 months ago

Maybe you could try copying the GUPDATE.GCD file into Garmin folder and restart the device to see if it works.

FW 21.17 here:
drive.google.com/.../view