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Hart rate monitor connecting ends after approx 40 minutes with new firmware

3160827
10 months ago

Twice since the last update my heart rate went blank after approximately 40 minutes of riding. Didn’t have that before the 19.21 firmware

  • 0 6 months ago

    I have not had this problem for the last couple weeks, so hopefully it does not come back.  When the HR does drop out the only way I have found to quickly reconnect again is as follows:

    Pause Ride

    Click Power Button to go into standby mode

    Click Power Button to come out of standby mode

    HR monitor should reconnect in a few seconds

    Un-pause ride and continue on your way.

  • 0 6 months ago in reply to bilyeu14

    Thanks. I’ll try the first time I meet the problem again.

  • 0 6 months ago

    Happened to me too after 1 hr 50 min.  Polar HRM H10 that I use all the time and never had a problem.  Battery is pretty new, it's a good Duracell 2032.  I'll change it and retest.  The batteries typically last 1 yr. for me.  Firmware is 20.18.

  • 0 5 months ago

    I have the same problem that I was using Garmion 265 to push HR to Explore 2 after updated firmware to 20.18 yesterday.

  • 0 5 months ago in reply to Yuri

    That is not the same problem. I usually never pause during my rides. BTW I haven’t met the problem of disconnecting heart rate monitor during the last month. Maybe the problem is solved.

  • 0 5 months ago

    Hi I have noticed that if i power on Explore 2 just before my workout starts and I have my heart rate monitor in place, it works fine. If the connection is done earlyer ( inside apartment) and i have Explore 2 switched on, it repeatedly, maybe every second time loose connection to heart rate monitor and 4iiii device. I can only have a connection back, if I power off and on explore 2. Somehow it looses "initial" settings which I assume, what it does during power on.

  • 0 5 months ago

    I have had this same problem, since an update, I bought the garmin a month ago, for two weeks, no problem.
    After updating, the same thing, randomly, disconnection of all sensors (speed and cadence).
    If you pause the route, turn off the screen, turn the screen back on and press play again, they will reconnect immediately.

    Yesterday by chance, a route of more than three hours and not a single failure, it turns out that I left my phone at home (xiaomi), the same thing has to do with something with the phone's Bluetooth connection, I don't think it's a coincidence that it's just perfect the day I forgot my phone at home.
    On the next route, I will try to disconnect the Bluetooth from the phone.