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Hart rate monitor connecting ends after approx 40 minutes with new firmware

3160827
over 1 year ago

Twice since the last update my heart rate went blank after approximately 40 minutes of riding. Didn’t have that before the 19.21 firmware

  • 0 over 1 year ago

    Never had this issue after installing firmware 19.21 on 20-dec-2023 (10+ outdoor rides). My heartrate monitor strap is an ANT+/Bluetooth non-Garmin brand strap (XAND), connected via ANT+.

  • 0 over 1 year ago

    I have the same problem. Not constantly but every now and then the heart rate shuts down. Makes no difference whether I use the strap (Garmin) or my watch (Garmin).

  • 0 over 1 year ago

    I only recently updated to the latest firmware and I now have the same heart rate drop out problem for my last 2 rides . . . Explore 2 loses signal and can't get it back.  HR monitor still working fine, I can connect it to my phone with no problem.

  • 0 over 1 year ago in reply to bilyeu14

    Unfortunately this problem has not been solved with the latest firmware update (20.18). Today the same drop out. 
    Garmin, do something about it. This is irritating. 

  • 0 over 1 year ago

    Hello, 2 hour ride here this morning with a garmin dual hrm strap. No connetion issues, could your ee2 be faulty? Have you tried a factory reset?

    im using latest 20.18 software 

    cheers

    mat

  • 0 over 1 year ago in reply to MatS

    As I said, I’m using the latest (20.18) firmware. This HR monitor problem does not show up every time I use it. My last two rides with the strap were without any problem. I’m very happy with the device, works excellent except for this issue. 
    Factory reset does not solve the problem. 

  • 0 over 1 year ago in reply to Bob

    Could it be a problem with the HR monitor battery instead?

  • 0 over 1 year ago in reply to 4331402

    No, that’s not the problem. Renewed it lately. 
    Must say that during the last couple of rides I had no problem. Hope it stays so.

  • 0 over 1 year ago in reply to Bob

    In the meantime my EE2 is on 20.18 software from its birth and never had any problems with the HRM.
    What comes up in my mind is the wetting of the strap contacts. More sweatting during your last rides due to higher outside temperatures maybe? I'm always wetting my chest skin with some sputum before putting on the strap. Also a hairy chest is not good for the contact of the strap contacts to the skin.
    And my non-Garmin HRM strap module has a right and a left side, indicated by arrows and text, so be aware to wear the HRM correctly.

  • 0 11 months ago in reply to bikepc01

    In the meantime I had several rides without any problem. But today again there was a failure, this time after a 50 minutes ride. 
    Everything bikepc01 suggests I already have as standard procedure. With an original Garmin strap. I’m afraid I’ll have to deal with it.