Edge 840 won't restart after latest update 28.20.

3368117 12 days ago

Did the latest update and now it just sits in the loading screen. Tried all the soft and hard starts but nothing works.

Holding the power button will let you put it into sleep mode but it just count downs to 0 and stays there.

Any thoughts as it won't start up to be able to use Garmin Express app.

Top Replies

Garmin-Blake 8 days ago +1 verified
3368117 If you are able to force the device off through an extended hold of the power button, you could try to force this into storage mode by following the below steps.
- Start with Edge powered off
- Hold…

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0 Luko79 12 days ago

pressing the power button for 30secs?

0 3368117 11 days ago in reply to Luko79

Tried that but didn't work

+1 Garmin-Blake 8 days ago

3368117 If you are able to force the device off through an extended hold of the power button, you could try to force this into storage mode by following the below steps.

Start with Edge powered off
Hold in the Lap/Reset button
Connect to computer while holding button
Let go of Lap/Reset after 15 seconds

From there, depending on whether you are connecting to a Mac or PC, we would have different options available to restore this, as well as what information we could gather from your device to look into this.