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Edge 840 freezes after ejection from Garmin Express

Marc
10 months ago

Hey!

After I do anything in Garmin Express with my 840 and once done right-click on it to eject it, the devices freezes in the screen you see below. Only thing that helps is to force a restart.... Latest Garmin Express and Firmware (19.22) on device installed.

I tried a complete reset as well already, but the behavior stays the same. Anyone has the same issue or has an idea what I could try?

Thanks a lot!

  • 0 8 months ago in reply to 1530214

    Very good, there are three of us who have already verified that in this way it doesn't seem to freeze anymore

    I mean before connecting the device to the PC/MAC.
    Try turning it off permanently and not putting it on stand-by, and then connecting it to the Garmin Express.

  • 0 8 months ago in reply to digitalboyz

    Hi. Indeed, this method works very well. The device does not crash when ejected from the USB port, provided that it is connected from the power off state. I think I've done dozens of tests and it's OK every time.

  • 0 8 months ago in reply to Tomasz
    It seems to be working. Thanks! :)

    In general, software version 20.19 leaves much to be desired - for example, paid PLTopo maps on Egde 540/840/1040/Explore2 stopped working, with which there were no problems before (the developer reported it to Garmin). Ehh... ;P
  • 0 8 months ago

    Confirming that fully powering the unit down before attaching the USB cable seems to work for me, too.

    Hopefully this will help Garmin find and address the problem (rather than allowing them to just ignore it, since there's a workaround). 

  • 0 6 months ago

    Hi, I am having same problem but Garmin Express cannot find my device. How do I fix this?

  • 0 6 months ago

    Let's try beta software version 21.11 I see that this problem has been solved - it just works as it should :-)