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Edge 840 freezes after ejection from Garmin Express

Marc 10 months ago

Hey!

After I do anything in Garmin Express with my 840 and once done right-click on it to eject it, the devices freezes in the screen you see below. Only thing that helps is to force a restart.... Latest Garmin Express and Firmware (19.22) on device installed.

I tried a complete reset as well already, but the behavior stays the same. Anyone has the same issue or has an idea what I could try?

Thanks a lot!

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0 Tomasz 10 months ago

Hi. I have that from time to time too (not every time). Some previous version of the software was supposedly going to fix this, but I guess as you can see they didn't quite fix it.

0 Marc 10 months ago in reply to Tomasz

Thanks, so at least I'm not the only one...very annoying! Hope there'll be a fix soon...happens for me EVERY time!

0 Garmin-Maeve 10 months ago

Hi Marc, You might want to try uninstalling and re-installing the map on Express. If you plug the edge into the computer, open express and select "manage maps", uncheck your currently installed maps and select "apply". Then unplug the edge and it will restart. Plug it back in and then go to manage maps and select the maps again > apply. Please note this can take up to 1-2 hours depending on your map and internet.

0 2343797 10 months ago in reply to Garmin-Maeve

Happens to me too, every time! Must be possible to fix this with an update.. Uninstall and install maps seems to stupid to me!

0 Garmin-Maeve 10 months ago in reply to 2343797

Do you have a pc or mac?

0 2343797 10 months ago in reply to Garmin-Maeve

0 qpdr 10 months ago

The same problem with my 840. In most cases when disconnecting form PC, the device freezes. I then have to hold down the power button to restart. Very annoying.

0 ornoth 10 months ago

Same problem on Intel MacBook Pro Big Sur. Supremely annoying, especially after it was presumably fixed in a previous update. At least I'm no longer getting the "missing basemap" message.

0 Garmin-Maeve 10 months ago in reply to ornoth

Please try this to see if it completes the startup process:

Disable the phone connection and wifi on the edge.
Connect the Edge to a PC.
Delete the contents of the NewFiles, RemoteSW, and Activities (make sure your activities are showing on your connect account) folders.
Disconnect the Edge from the PC.

0 Marc 10 months ago in reply to Garmin-Maeve

Hey!

I actually did this several times, no help!