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Is Garmin Edge 840 Solar Japan region locked?

maxzuffo
over 1 year ago

 I bought a Garmin Edge 840 Solar on a recent trip to Japan and I unable to pair it with Garmin Connect in Brazil. I already changed my Garmin profile location to Japan and tried to use a VPN indicating that my location is in Japan without success. Garmin support center believes that the location where the device was bought is messing up with the pairing process. Please help if anyone knows how to solve this issue. Thanks.

  • 0 over 1 year ago

    When you say pairing with Garmin Connect are you talking about Garmin Connect Mobile on the phone or with Garmin Connect on the Web via Garmin Express.

  • 0 over 1 year ago in reply to aweatherall

    Thank you for the reply. I mean the Garmin Connect Mobile. I was able to use Garmin Express on my PC and add it as a new device to Garmin Connect (web). What I am not able to do is add this new device on the Garmin Connect Mobile. It seems that the Garmin Connect Mobile App is not able to find the new device, even though it appears on the phone's device list. 

  • 0 over 1 year ago in reply to maxzuffo

    I just found the answer on Garmin Japan Support web site (https://support.garmin.com/ja-JP/?faq=W0LMMwDiyg31ywGkIZQ4i7&searchQuery=KM1257799).

    According to Garmin Japan you have to follow these steps: 

    ① Check the current region settings of your Garmin account
Getting started differs depending on whether or not you are currently signed in to the Garmin Connect Mobile app.

Before signing in:
Tap [Advanced Settings] *If not, tap [Switch Account] > [Advanced Settings]
Tap [Japan] or [Country you want to use] in the authentication domain
Tap [Sign in]
After signing in:
Tap [three] on the upper left of the main screen
Tap Settings
Tap Profile & Privacy
Tap Manage Garmin Account
     Change the regional settings on the my garmin site
Run [Sign in]
Confirm that your place of residence is [Japan] or [Country you want to use] * Proceed to the next step only if something other than [Japan] or [Country you want to use] is selected here.
Tap Edit
Tap [Place of Residence]
Scroll the list and tap [Japan] or [Country you want to use]
Finally tap Save

    After these steps I was finally able to add the new device on Garmin Connect Mobile with the usual procedures to pair the device on the Garmin Connect Mobile app.

    The text above is a rough translation from japanese using Google translate.

    I hope that this will help anyone going through the same problem.