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Device picture missing in Garmin Connect

Previous thread was marked resolved 3 days ago, but issue is not resolved.

Device image does not show in multiple places on Garmin Connect website (Win 10, Win 11, Chrome, Edge, cleared cache/cookies)

Device Information page, tiles on dashboards, and Devices and Sync Status menu do not show the image

Device image does not show in Garmin Connect iPhone app (latest iOS, latest app version)

The only place where it seems to work is on Activity detail pages where the device was used during the activity.

Image URL for broken images: https://res.garmin.com/en/products/010-02695-20/v/c1_01_md.png

Image URL for working image: https://s3.amazonaws.com/garmin-connect-prod/profile_images/66c10fd3-e65c-44a6-8a45-20ae4d89280b-71.png

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0 Sandrotto over 1 year ago in reply to Garmin-Amy

1. Latest version of Chrome (Version 114.0.5735.198) on macOS 13.4.1 Ventura

2. Switzerland

3. Looks identical to what Lukas has posted recently

+1 Garmin-Amy over 1 year ago

All, thank you very much for reporting. This issue has been escalated.

0 macnuts over 1 year ago in reply to Garmin-Amy

Notice that 840 picture is missing on this very forum, too.

If you switch to another device topic list then you will see a device picture in the top right corner of the window. Not a case for Edge 840 Series topic list.

Windows 10, Firefox, latest version.

0 Garmin-Amy over 1 year ago

Hey all, thank you for your patience as we looked into this. The Edge 840 device picture should now be displayed in Garmin Connect web and the Connect app. If you see the device picture missing in any other areas, please create a new thread.