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Trailforks causes reset - Firmware 9.30

Hi there, Brand new Edge 830. Firmware 9.30. Device is resetting when trying to login on Trailforks. Anyone has the same issue?

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Garmin-Blake over 3 years ago +1 verified

The 9.40 update that is currently rolling out will resolve the issues of Trailforks crashing. Please see more information here.

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0 John U over 3 years ago

Had the same issue on my 530. When you go through ConnectIQ in the menu, I simply clicked the enter button (side button on the 530) even though the word CANCEL was highlighted. Then, it went to the next screen on Trailforks. Not sure if this will work on your touchscreen, but give it a try. When i moved the cursor to OK and clicked the enter button, that's when my 530 would restart every time.

0 2161300 over 3 years ago in reply to John U

Wow, I had the same problem on my 830. After I reading this post I simply clicked the "X" when asked to log into Trailforks and it advanced rather than resetting!

0 3702073 over 3 years ago in reply to 2161300

Same deal. Hit X and its functioning.

0 Garmin-Blake over 3 years ago

These reports have been escalated and we are looking into the root cause.

If any users are willing to send over information off of their device to help us look into this, please respond to this post saying so and I can reach out.

0 2161300 over 3 years ago in reply to Garmin-Blake

I’ll gladly do so if you talk me through it.

+1 Garmin-Blake over 3 years ago

The 9.40 update that is currently rolling out will resolve the issues of Trailforks crashing. Please see more information here.

0 SWE8 over 3 years ago in reply to Garmin-Blake

Does this 9.40 update also solve the 'sensor disconnect' bug of 9.30? That bug is extremely annoying - to say the least.