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My Garmin 830 edge is stuck on boot up

Former Member
Former Member over 5 years ago

My Garmin 830 edge is stuck on boot up “Loading courses, workouts and locations” I have tried to reset and let the battery drain to no avail. TIA Steve

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Still not got my replacement back, the Garmin customer service is dire, they can’t find my replacement one and can’t give me an answer when it will be sent out 

  • Former Member
    0 Former Member over 5 years ago

    Ugh. I’ve also got the same issue. Already taken one 830 back to the store and got a second 830 and it’s done the same thing :( RUBBISH GARMIN!!! 

  • 0 over 5 years ago

    This morning my garmin 830 rebooted at the start of an activity. It got stuck at "loading courses,...." with the 3 dots. I fixed it with the solution of aweaterall : connect to a pc, do a hard reboot (press button for 15s) and when restarting hold the lap button. The device was connected to my pc as a "mass storage device".  I went to the folder \garmin\NewFiles and moved all files in it to a folder on my laptop. I rebooted and my garmin is working again

  • 0 over 5 years ago in reply to jo138

    Thanks a lot! This solved my problem too.

  • Former Member
    0 Former Member over 5 years ago in reply to jo138

    thx you Jo138 it was the solution for me too.

  • 0 over 4 years ago in reply to aweatherall

    Glad I looked on here! Thanks for the tip

  • Former Member
    0 Former Member over 4 years ago in reply to jo138

    I'm super glad for this community support. Same problem . I followed the above instructions and got the 830 into Mass Storage Mode (displays on 830 screen) and was able to delete the big gpx file causing the "stuck on loading courses". Im updated Garmin software 6.0 for the 830 device and my big gpx file 7MB caused the problem. Update did not solve the problem. Thks.

  • Former Member
    0 Former Member over 4 years ago

    I am having the same issue with my Edge 830, however when I am able to open as a storage device I have noting in New Files folder and no large GPX Files, Any other way to hard reset or completely clear out Edge 830

  • 0 over 4 years ago in reply to Former Member

    You may want your profile and settings up so that you can restore them afterwards.

    Non-prompted Non-Vol Clear - Clears NV and deletes all FIT files including Activities, Courses, Workouts.

    • Turn device off
    • Hold Lap/Reset and Start/Stop
    • Press and release the power button
    • Continue to hold only Lap/Reset and Start/Stop
    • Release Lap/Reset and Start/Stop when the Garmin Logo is cleared
    • The unit will restart and clear non-vol