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Edge 820 - 12.60 Navigation broken?

'Upgraded' Edge 820 to 12.60 on Friday and navigation now seem to be completely broken. select course, Start navigation - Device immediatly loses the courses, then claims no route is active.

"Made various device stability improvements"

Coulda fooled me.

Anyone know how to roll back to 12.50

Mike

Top Replies

Garmin-Matthew over 3 years ago +3 verified

We are aware of this problem and actively working on a resolution. I apologize for any inconvenience this has caused. I will provide a update or notification of a new software version when one is available…
Garmin-Matthew over 3 years ago +1 verified

This was resolved in SW 12.70 that was just released. You can find software update and details here: https://forums.garmin.com/sports-fitness/cycling/f/edge-820/238455/new-edge-820-version-12-70-now-a…
gvaeth over 3 years ago in reply to katella422 +2

Support pointed me here for 12.40: https://www8.garmin.com/support/download_details.jsp?id=10356

Download the zip, copy GUPDATE-1240.GCD to the root folder on the 820, then rename to GUPDATE.GCD. Backup…
nickdodo over 3 years ago +1

Not just you Mike,

I tried the navigation today and the 820 couldn't find the course. I constantly had an off course message. This was a route I'd used before.

I shall try deleting all the courses…

All Replies

0 Mike over 3 years ago

Just to be sure it's not just me doing something daft, I'd be interested to know if anyone else is having similar issues post upgrade.

Cheers

0 Luko79 over 3 years ago in reply to Mike

i tried it and i had no issue, it started and gave me turn instructions. Make a factory reset , that is usually helping all the time :)

0 riprazor over 3 years ago

Hey Mike, no issues for me either. Used navigation with the new software yesterday.

0 Mike over 3 years ago

THanks for the replies. I guess it's me not them. In fairness to Garmin you'de have to have some pretty shonky testing in place to put out an update which broke something as fundemental as the navigation.

WIll give the factory reset option a go and try again.

Cheers

0 nickdodo over 3 years ago

Not just you Mike,

I tried the navigation today and the 820 couldn't find the course. I constantly had an off course message. This was a route I'd used before.

I shall try deleting all the courses on the Garmin and reloading them.

Nick

0 RADICKOL over 3 years ago

I have had the same problem. I did a factory reset and it worked until I turned it off and restarted. Then back to showing off course.

I have been on phone with Harmon and sent them a group of files they requested. Waiting for a reply.

0 nickdodo over 3 years ago in reply to RADICKOL

Mine seemed to be working today after reloading routes. It might be temporary

0 Mike over 3 years ago

I did a factory reset and it seemed to fix it (atleast for the one ride I've done since).

Time will tell I guess...

Mike

0 TammHall over 3 years ago

I'm having exactly the same issue. Hit ride and it just drops, go back to courses and it asks if you want to stop the current navigation. Don't want to do a factory reset particularly but I guess I will have to.

0 RADICKOL over 3 years ago in reply to TammHall

Be aware you can save your configuration settings and reload after factory reset by saving 5-6 files off the Harmon and the reload after reset. Actually pretty simple. You can Google for a step by step procedure.