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Can't connect v9.50 to Connect on Nokia XR20

Can't connect Edge 530 FW v9.50 to Connect v4.59 (4.58.1) on Nokia XR20 / Android 12 / BT 5.1 - doesn't receive notification/question to connect/pair with (BLE)Edge 530.

No problems with connection to Samsung XCover 4s / Android 11 / BT 5.0 - from time to time it might be several notifications about (BLE)Edge 530, but still device is connected.

Deleting device in Connect, deleting connection in Bluetooth setting, rebooting device/smartphone, switching off/on Bluetooth on device/smartphone, erasing system Connections and system app Bluetooth data/cache, selecting/not "share contacts and call history" for (BT)Edge 530 doesn't help...

Any advice? Will v9.60 fix this? Shell I interchange 530 to Explore 2?

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0 Garmin-Eiliko over 2 years ago

FastForward Would it be okay to email you directly on this?

0 FastForward over 2 years ago in reply to Garmin-Eiliko

Yes, please

0 redgloss over 2 years ago

I have this problem on a Nokia G50 with an old 520 and a new 530. Assumed that the 520 was dying. Just got the 530 out of the box and same problem. Problem exists on other Nokia Android 12 phones, but not on a Samsung Android 12 I’ve just tried it with.

0 FastForward over 2 years ago in reply to redgloss

hello pal, it looks like 530/830 and 520/820 have the same problems on Android 12

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/309774/garmin-connect-no-longer-connecting-to-my-edge-520-plus

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/310120/gramin-edge-520-plus-no-sincroniza-con-la-app-ni-con-el-ordenador-el-ordenador-no-detecta-el-gps

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/310058/bluetooth-garmin-edge-820-no-sincronizar-xiomi-mi-10t

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/309928/problems-after-new-garmin-connect-update

https://forums.garmin.com/sports-fitness/cycling/f/edge-530/307799/v9-50---cannot-connect-to-mobile-via-bluetooth-anymore

I've sent logs from Connect to Eiliko today, suppose you could (should?) ask him to give you Code for report and send logs too for the analysis...

+1 redgloss over 2 years ago in reply to FastForward

It’s a problem with Garmin Connect. It auto updated to 4.59 on my phone on 22 September, just before my sync and then connection problems started. I’ve rolled back to 4.58.1 and both devices seem to connect fine.

I sourced an older version of connect from APK mirror, downloaded the APK installer from the Play Store and turned auto update for Connect off in the Play Store app.

edited to say (as described in one of your threads linked above)

0 FastForward over 2 years ago in reply to redgloss

thanks, redgloss, it indeed helped!!!

0 5331733 over 2 years ago

Same here Garmin 530 v9.5 and Connect v4.59 (tried previous versions as well) NOTHING WORKS:

-Troubleshooting solutions

remove Bluetooth connections, restart the device, delete cache, reset Garmin to the factory, and do not share contacts and call history.

I also installed previous connect versions with the same result.

Installed Garmin express on my computer, it states the servers arent working

WHERE IS GARMIN CUSTOMER SUPPORT!! This is really unbelievable!