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530 reboots during activity randomly

2795012
over 2 years ago

Having 530 updated to 9.50, attached 4iiii powermeter, hrm-pro chest strap, also I use BeerCount ConnectIQ field.

during a normal ride my garmin sometimes turn black and reboots.

I don't see any relations with the outside temperature (happened when outside was +30C or +12C too), length of the ride, or use of Navigation / Workout displays, it just started to reboot from time to time (I believe first time I saw it on 9.40 when I was riding 6h+)

I also tried to wipe - reset the device, didn't help.

err_log_18.txt 
[
{
"unit_id":"3316184634",
"product_name":"Edge 530",
"software_part_number":"006-B3121-00",
"ms_since_epoch":1662830867000,
"system_version":"9.50",
"build_type":"PRODUCTION",
"backtrace":"
Function Address: 0x602D85E0
   Call Address at Function: 0x602D85FA

Function Address: 0x602DA22C
   Call Address at Function: 0x602DA256

Function Address: 0x602DD06C
   Call Address at Function: 0x602DD074

Function Address: 0x60502624
   Call Address at Function: 0x60502690

Function Address: 0x605031C0
   Call Address at Function: 0x605031E0

Function Address: 0x604EFA20
   Call Address at Function: 0x604EFA3E

Function Address: 0x604EEAD0
   Call Address at Function: 0x604EEBAE

Function Address: 0x601A81E0
   Call Address at Function: 0x601A8214

Function Address: 0x601A95F4
   Call Address at Function: 0x601A9666

Function Address: 0x601A9B34
   Call Address at Function: 0x601A9C60

Function Address: 0x601A5970
   Call Address at Function: 0x601A5E2E

Function Address: 0x601A52EC
   Call Address at Function: 0x601A5332

Function Address: 0x601A5608
   Call Address at Function: 0x601A5686

Function Address: 0x6019C6A0
   Call Address at Function: 0x6019C762

Function Address: 0x6019F52C
   Call Address at Function: 0x6019F5A6

Function Address: 0x60450E90
   Call Address at Function: 0x60450F72

Function Address: 0x6019C9A0
   Call Address at Function: 0x6019C9C0

",
"error_cause":"RTL Trap",
"proprietary_info":{
    "Commit ID":"cbd91fbf95bca44a0c8a275b274dc5635fa6464b",
    "Time":"2022-9-10 19:27:47",
    "Project Specific":"2022-9-10 19:27:47",
    "CDP_LOG":"05F936D,6062E55D,605F936D,6062E55D,605ED88D,6062E55D,6062E55D,600E7669,605EFD11,600E7669,6062E55D,6062E55D,6062E55D,600E7669,605EFD11,600E7669,6062E55D,6062E55D,605F936D,6062E55D,605F936D,6060E9B5,605F936D,6062E55D,605ED88D,6062E55D,6060E011,6062E55D,6062E55D,600E7669,605EFD11,600E7669,6062E55D,6062E55D,606389E1,605EFD11,606389E1,6062E55D,6060E9B5,6062E55D,605F936D,6062E55D,605F936D,6062E55D,6062E55D,6062E55D,6062E55D,600E7669,605EFD11,600E7669,6062E55D,6062E55D,605ED88D,6062E55D,6060E021,6062E55D,",
    "RTL Error Number":"6E5D8024",
    "Error Message":"62F95738,00000000,00000000,62F95740,00000000,00000000,00000000,62F95738,00000000,62F9576C,00003167,0000006E,62F95740,62F95738,00000000,602D85FA,6001003F",
    "Task Name":"BTF main",
    "Saved SP":"62F95738",
    "Saved LR":"00000000",
    "Saved PC":"602D85FA",
    "R[0]":"62F95738",
    "R[1]":"00000000",
    "R[2]":"00000000",
    "R[3]":"62F95740",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"62F95738",
    "R[8]":"00000000",
    "R[9]":"62F9576C",
    "R[10]":"00003167",
    "R[11]":"0000006E",
    "R[12]":"62F95740",
    "R[13]":"62F95738",
    "R[14]":"00000000",
    "R[15]":"602D85FA",
    "cpsr":"6001003F"
    }

}
]

  • 0 over 1 year ago

    Same problem: My 530 rebooted once some 1 hour or more into the last two activities. It had never done that before.

    The only change I made before these two rides was to activate LiveTrack (with automatic start).

  • 0 over 1 year ago

    my 830 rebooted this weekend as well.

    And the worst part is, that Garmin support just tells you to reset the device worst case. I did that and it still reboots every now and then.

    They never even took any system diagnose or anything.

    To me it feels like they don't really case about fixing the problem. 

    Instead they just try to treat the symptoms...

  • 0 over 1 year ago

    I've been having the same issue for a few years now and have tried all combinations of different sensors, using a workout loaded via the TrainingPeaks to Garmin Connect web service, following a course, turning off climbpro, different electronic mechs, different HRM's, different power meters, etc. It's super frustrating. 

  • 0 over 1 year ago

    I think at least in my case I have the culprit figured out, it seems to be the connection to the mobile phone.

    I had regular reboots since upgrading to software version 9.75, both on my Edge 530 and on my Edge 830. Tried two HRM Dual straps and one HRM Pro Plus, with all three the reboots continued to occur. Garmin Support also provided me with Beta 9.79 which seems to fix some sensor connectivity issues, but also with that version the reboots continued to occur.

    Now I had three rides with the phone's Bluetooth disabled and so far no reboots.

    In my case the reboots often happened at the same spots during my rides, and therefore I suspect that changes in quality or loss of cell service might be part of why the reboot happens.

  • 0 over 1 year ago

    I have had this error a few time and most of that times I lost my activities, including a 150km ride to Teide volcano on Tenerife. I was on 9.75 firmware.

    I have now downgraded the firmware to 9.10

    Garmin, are you reading this thread?

  • 0 over 1 year ago

    I am facing the same problem with 9.75. Every time I start an activity the device reboots more or less every 2 minutes. So I might also downgrade to 9.10. :/

  • 0 over 1 year ago in reply to jacko

    I've submitted comments, pasted logs in beta forums, both more than once, while tagging Garmin employees.

    Never a reply from Garmin. Never.

  • 0 over 1 year ago in reply to SloMTBR

    I talked to Garmin a few weeks ago and they confirmed to me that they are aware and working on this bug.

    initially I had the suspicion that it was connected to using navigation on my device. It almost only crashed on longer rides when I had navigation active.

    recently I can use navigation again and it didn’t crash on my the last few weeks

  • 0 over 1 year ago in reply to 8344476
    8344476 said:
    working on this bug

    I kind of assume also that there are probably multiple bugs around that cause reboots. Which explains why some workarounds (like disabling the phone connection in my case) work for some folks and not for others.

  • 0 over 1 year ago in reply to SloMTBR
    SloMTBR said:
    Never a reply from Garmin. Never.

    In my case I have been quite happy with the interaction with Garmin. They contacted me based on the posting in this thread and asked for the activity files and more information about the reboots.