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530 reboots during activity randomly

2795012
over 2 years ago

Having 530 updated to 9.50, attached 4iiii powermeter, hrm-pro chest strap, also I use BeerCount ConnectIQ field.

during a normal ride my garmin sometimes turn black and reboots.

I don't see any relations with the outside temperature (happened when outside was +30C or +12C too), length of the ride, or use of Navigation / Workout displays, it just started to reboot from time to time (I believe first time I saw it on 9.40 when I was riding 6h+)

I also tried to wipe - reset the device, didn't help.

err_log_18.txt 
[
{
"unit_id":"3316184634",
"product_name":"Edge 530",
"software_part_number":"006-B3121-00",
"ms_since_epoch":1662830867000,
"system_version":"9.50",
"build_type":"PRODUCTION",
"backtrace":"
Function Address: 0x602D85E0
   Call Address at Function: 0x602D85FA

Function Address: 0x602DA22C
   Call Address at Function: 0x602DA256

Function Address: 0x602DD06C
   Call Address at Function: 0x602DD074

Function Address: 0x60502624
   Call Address at Function: 0x60502690

Function Address: 0x605031C0
   Call Address at Function: 0x605031E0

Function Address: 0x604EFA20
   Call Address at Function: 0x604EFA3E

Function Address: 0x604EEAD0
   Call Address at Function: 0x604EEBAE

Function Address: 0x601A81E0
   Call Address at Function: 0x601A8214

Function Address: 0x601A95F4
   Call Address at Function: 0x601A9666

Function Address: 0x601A9B34
   Call Address at Function: 0x601A9C60

Function Address: 0x601A5970
   Call Address at Function: 0x601A5E2E

Function Address: 0x601A52EC
   Call Address at Function: 0x601A5332

Function Address: 0x601A5608
   Call Address at Function: 0x601A5686

Function Address: 0x6019C6A0
   Call Address at Function: 0x6019C762

Function Address: 0x6019F52C
   Call Address at Function: 0x6019F5A6

Function Address: 0x60450E90
   Call Address at Function: 0x60450F72

Function Address: 0x6019C9A0
   Call Address at Function: 0x6019C9C0

",
"error_cause":"RTL Trap",
"proprietary_info":{
    "Commit ID":"cbd91fbf95bca44a0c8a275b274dc5635fa6464b",
    "Time":"2022-9-10 19:27:47",
    "Project Specific":"2022-9-10 19:27:47",
    "CDP_LOG":"05F936D,6062E55D,605F936D,6062E55D,605ED88D,6062E55D,6062E55D,600E7669,605EFD11,600E7669,6062E55D,6062E55D,6062E55D,600E7669,605EFD11,600E7669,6062E55D,6062E55D,605F936D,6062E55D,605F936D,6060E9B5,605F936D,6062E55D,605ED88D,6062E55D,6060E011,6062E55D,6062E55D,600E7669,605EFD11,600E7669,6062E55D,6062E55D,606389E1,605EFD11,606389E1,6062E55D,6060E9B5,6062E55D,605F936D,6062E55D,605F936D,6062E55D,6062E55D,6062E55D,6062E55D,600E7669,605EFD11,600E7669,6062E55D,6062E55D,605ED88D,6062E55D,6060E021,6062E55D,",
    "RTL Error Number":"6E5D8024",
    "Error Message":"62F95738,00000000,00000000,62F95740,00000000,00000000,00000000,62F95738,00000000,62F9576C,00003167,0000006E,62F95740,62F95738,00000000,602D85FA,6001003F",
    "Task Name":"BTF main",
    "Saved SP":"62F95738",
    "Saved LR":"00000000",
    "Saved PC":"602D85FA",
    "R[0]":"62F95738",
    "R[1]":"00000000",
    "R[2]":"00000000",
    "R[3]":"62F95740",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"62F95738",
    "R[8]":"00000000",
    "R[9]":"62F9576C",
    "R[10]":"00003167",
    "R[11]":"0000006E",
    "R[12]":"62F95740",
    "R[13]":"62F95738",
    "R[14]":"00000000",
    "R[15]":"602D85FA",
    "cpsr":"6001003F"
    }

}
]

  • 0 over 1 year ago in reply to the-ninth

    I'm running firmware v9.75, with cadence and speed sensors (two Garmin, two generic) on two bikes.

    After uploading an activity, I do a soft reset - holding the power button down until the unit restarts, and not letting go until I see the "Garmin" screen. I've had zero spontaneous restarts since I began doing this, where I used to get one or two on every activity. 

  • 0 over 1 year ago

    I now tried my wife's Edge 830, and see the same issue there. It is also on software version 9.75 and I have been using the same heart rate strap. So next, I'll try with a different strap.

  • 0 over 1 year ago in reply to the-ninth

    I have noticed a few reboots during an activity using FW9.75 as well.  They occurred on two different bikes, one has a speed sensor and the other does not.  But I was wearing the same HRM both times.  I did the soft reset that SloMTBR mentions after the first ride with reboots, but reboots still happened on subsequent rides.  

  • 0 over 1 year ago in reply to the-ninth

    I now rode twice with my second HRM strap, once with the Edge 530, and once with the 830. In both cases there were no reboots. I will try a few more rides, but it seems the issue is connected to my first strap. Both straps run the same software version 2.50 and have been bought in early 2022.

  • 0 over 1 year ago in reply to the-ninth

    Unfortunately now the issue also started occurring with my second HRM strap. Logged a support request with Garmin, just to let them know that there are more people seeing this issue.

  • 0 over 1 year ago

    Facing the same issue in my Garmin Edge 830, using my Garmin Epix 2 as a heartrate sensor.

    Had the issue yesterday on a long bike ride using the navigation feature of the Edge.

    Any solution for that?

  • 0 over 1 year ago in reply to Basti1088

    All, 

    I'd like to reach out to some of you so we can further investigate. Please respond to the following: 

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?
  • 0 over 1 year ago in reply to Garmin-Amy

    I‘d be happy to help in investigating this issue. So, yes to 1. and 2., and 3. is Austria. 

  • 0 over 1 year ago in reply to Garmin-Amy

    Hi,

    yes I also would be happy to help.

    1. May we, if necessary, have permission to email you?
      1. Yes
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
      1. yes
    3. In what country do you live?
      1. Germany

    Best,

    Sebastian

  • 0 over 1 year ago in reply to Basti1088

    Thank you  and I've reached out to you both directly via email requesting additional information.