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Device gets stuck during "Transferring to mass storage"

- Device turns off after displaying "Loading courses, workouts, and locations"
- Reset does not work
- Software update cannot be installed because the device is constantly turning off (or couldn't be found while getting stucked)
- Now device gets stuck at "transfer to mass storage"

Any ideas, what I should try next?

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0 aweatherall over 4 years ago

You could try this

Force to Mass Storage:

Power the device off
Press and hold the lap button while plugging into USB
Wait 10 to 15 seconds and device should go to mass storage

0 Steffi over 4 years ago in reply to aweatherall

Hello aweatherall,

the last status was that the device got stuck at "Transferring to mass storage...". After I pressed the button to turn it off, it immediately restarts and now stucks at "Loading profiles...".

0 aweatherall over 4 years ago in reply to Steffi

You could try intercepting the restart with steps 2 and 3 above.

If that does not work you might need to try a reset. Again you may need to jump in a step 2 after you force it to power down.

Non-prompted Non-Vol Clear - Clears NV and deletes all FIT files including Activities, Courses, Workouts.

Turn device off
Hold Lap/Reset and Start/Stop
Press and release the power button
Continue to hold only Lap/Reset and Start/Stop
Release Lap/Reset and Start/Stop when the Garmin Logo is cleared
The unit will restart and clear non-vol

0 Steffi over 4 years ago in reply to aweatherall

It's working! Thank you very much! <3

0 leon100 over 4 years ago in reply to aweatherall

Thank you very much !!