Touchscreen stops responding below ~15°C after firmware 28.34

balanila
1 month ago

Issue
Since updating to 28.34, the touchscreen becomes unresponsive whenever the ambient temperature drops below about 15°C (59°F). On the previous firmware this did not happen.

What happens

  • Touch input stops registering (can’t tap, swipe, or operate any menus).

  • I tried to follow a route I had sent from Apple Maps to the Edge, but I couldn’t interact with the device at all.

  • If I remove the unit and warm it inside my jacket for a few minutes, the touchscreen starts working again—until it cools down, then the problem returns.

Steps to reproduce

  1. Use Edge 1050 on firmware 28.34 outdoors when ambient temp is < 15°C.

  2. Try to operate the touchscreen (e.g., start a ride or open Navigation).

  3. Observe that touches don’t register or are extremely delayed.

  4. Warm the device (e.g., inside a jacket) and the touchscreen works again.

Expected behavior
Touchscreen should function normally at these temperatures, as it did on the previous firmware.

Actual behavior
Touchscreen becomes effectively unusable until the device is warmed up.

Request
Please investigate and fix this regression. It’s autumn and temperatures are dropping, which makes the device very hard to use outdoors.

Happy to provide any additional details or run diagnostics if needed. Thank you!

  • 0 5 days ago

    I had this problem on Friday 24th October 2025 and then again on Sunday 26th October 2025, the last two times I have used it. No problems before but I only had the device since June 2025 so this is probably the first time the temperature has dipped. I have video of the unresponsiveness with my bare fingers never mind gloves, even in my house after the ride. This is on version 28.34.

    It's so bad I'm thinking it's a straight return under warranty.

  • 0 5 days ago

    I had this problem on Friday 24th October 2025 and then again on Sunday 26th October 2025, the last two times I have used it. No problems before but I only had the device since June 2025 so this is probably the first time the temperature has dipped. I have video of the unresponsiveness with my bare fingers never mind gloves, even in my house after the ride. This is on version 28.34.

    It's so bad I'm thinking it's a straight return under warranty.

  • 0 4 days ago in reply to snippins

    also had this issue this past weekend with cooler temps. The other issue is that my touch-screen will not work with gloves that have the special touch tips. those gloves worked perfectly on my 1030 plus but well not work at all with the 1050, even in my living room at 70F. 

  • 0 4 days ago in reply to snippins

    can you try your edge in the house with gloves on? I have the gloves with the touch tips that worked great with the 1030+ but will not work at all with the 1050 screen. Again, try with gloves in the house.