No more voice navigation prompts after update to 28.20

I got the update to 28.20 today. Went for a ride afterwards an followed a course. I noticed that the voice navigation prompts that usually play during navigation ("in 300m turn right") are no longer playing on the device. Instead I only get a few beeps when I'm approaching a turning point. I tried all options I could find in the Sound and Navigation menus, but was unable to get the voice prompts back. Is this a known problem? Any fixes? Thanks!

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0 ThomasEiffel 5 days ago in reply to aweatherall

So my device has a different problem than Hannes'. In my case, there's nothing to hear when the volume setting for voice promts is moved. Only the beep sounds work well... Any idea?

0 GF0524 4 days ago

Same Issue here. What the heck, it’s a premium product. Who tested it???

0 gwhalley800 3 days ago

Same problem voice prompts gone after recent update. The 1050 has been Garmins worst product ever

0 ThomasEiffel 2 days ago

Well it seems theres three diffenent problems so far:
On hannes' device the sample voice still works.
My device only beeps and the Jindalee's is completely silent.
I am in contact with the support and I recommend everyone here to do the same, only they can help I think.
But we can try to find the cause.
I had sudden disconnections when updating maps with garmin express. When i moved the device, just like a loose connection. I used fine cables, one all new original garmin and another one that never failed before. Maybe a hardware problem with the usb port, Anyone else with the same issue that might have caused the voice problem?
Another suspicion I have is that optional language files updates from express caused the problem.

0 2896880 1 day ago

I have exactly the same issue - all fine until the update. All settings are set OK, but no longer any voice navigation prompts. I have just reported via the Garmin chat support. I send the required files to them and their response is that they cannot say when this will be fixed, but they are now working on it.

0 GF0524 18 hours ago in reply to 2896880

I hope they will it fix it immediately.

0 4772093 15 hours ago

I also encountered this problem. The current solution is to change the voice navigation prompt to play on the phone and use the phone to listen to it.

0 4772093 15 hours ago in reply to aweatherall

I can hear it, everything else is normal, only the voice navigation upgrade disappeared

0 aweatherall 15 hours ago in reply to 4772093

If all the other audio messages are working I would check that TBT is still enabled. This sounds like a different issue from those getting no audio prompts.

Navigation -> Course -> 3 Dot menu top right hand corner -> Turn Guidance (On)