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Edge 1050 syncing woes

Hi folks, 

I have an Edge 1050 that I use for mountain, gravel & commuting rides between three bikes.  Overall I really like the device, but for the last 3 months it has been an absolute chore to get the device to sync my rides to Garmin connect.  I am using my fully up to date Pixel 9 and the Edge 1050 is also up to date on 13.14 because the newest version hasn't been pushed to me yet. 

When I finish a ride, Garmin Connect recognizes the 1050 as connected and tells me it is syncing, but the sync bar is stagnant.  Sometimes if I keep refreshing the sync page in Connect it will make little bits 5% increments (or something) of progress on the sync and eventually sync the ride... but A) I don't have time to do that after every ride and B) it doesn't always work anyways.

I suspect that the default answer will be to factory reset the device and that's fine, but I'd rather not lose all of the history on the device itself -- e.g. how many miles I've done on commuting with that device versus mountain bike etc.  Any advice is appreciated -- I'm on hold with Garmin Support right now but they are speculating a 2+ hour hold time and the office might close before i get through haha

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  • Yes, it is still rubbish Joy

  • After a long chat with Garmin customer support, I backed up several folders from the device on to my computer and did a full factory reset of the device. 

    It's been working well ever since, but I've been kicking myself for not remembering to backup the "Totals" folder which stores the odometer information for each of the bike ride types -- e.g. commuting, mountain, gravel etc.  I'm chalking it up as mostly a success and hoping that this (the second time) will be the last time I have to contact customer support for the device.