Freezing by swapping menu

balanila 5 days ago

My device is on firmware 13.13 and keeps freezing when I swipe down the menu and swipe left/right between Strava segments, notifications, weather, Garmin Pay etc.

It happens regardless of whether an activity is in progress or not. Today I was riding and tried to check my notifications. I swiped down to open the menu and swiped to the notifications screen, but the device froze.

I had to hold the power button for 20 seconds to force a restart. Fortunately, my ride was not lost.

I have no additional maps installed—only the default Garmin maps. I bought this unit two weeks ago.

0 balanila 4 days ago

Here is a video of the freezing. It was during an activity

youtube.com/.../nixtRJ-vDYc

0 L.Rouge 4 days ago

Beta bug reporting is still locked so I guess you have no other channel for reporting this significant BUG, there are mentions in various other 1050 forum threads

This section is currently in a read-only state while there is no active beta.

0 mcinner1 4 days ago in reply to L.Rouge

OP is on 13.13 which is known for freezes.

There is a Beta 13.14, which seems has fixed the freezes.
He should wait for publishing as common version or join the beta program.

0 balanila 4 days ago in reply to mcinner1

As I understend, the device freezes because of 3-rd party maps, but i'm using the official Garmin maps. Maybe the root cause is the same. I hope. And will be solved in the upcoming hotfix

Edit:

Also, my unit didn’t freeze during rides. I’ve ridden with this device for 141 km (with and without navigation) without any freezing during activity. It froze only when I was swapping the top menu to read missed messages.