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Why does it keep restarting / crashing?

fbruxel
8 months ago

My 1050 keeps restarting itself randomly. It did it a few times with the 9.11 firmware so I tried the 10.06 beta which seemed to fix it for a few rides - so much I trusted it for a half-Everest on the weekend and it was fine for over 7 hours. 

Yesterday it crashed a whopping 5 times during a 1.5 hour social ride, the last one just as I clicked save. Then I commuted to work and it crashed once more. Everyone it crashes not only do I lose some distance and data recordings, it also comes back to a STOP state even though I’m moving. 

And then when I was going home from work it simply wouldn’t start, so I rode home with it turned off. I eventually found the hard reset in for for edge units and after holding the power button for around 15-20 seconds it rebooted. 

Sure, I’m not a professional, but data is important to me to the point I bought the most expensive, fully featured computer in the market today. This unit is simply unusable with how unreliable it is.

Can Garmin comment on this? I’ve seen several people complaining of similar problems on the 1050 Facebook group. 

I’m going back to my Karoo 3 until this is resolved - but not being able to Guinea pig anymore; I’ll come back to Garmin if / when this is resolved X until then this will sit in a drawer. 

Top Replies

  • 8 months ago +2
    fbruxel said:
    until then this will sit in a drawer. 

    Complaining here is pointless, garmin hardly even notices, you should call garmin support, demand a refund / replacement, its only if they have to do…

All Replies

  • 0 8 months ago
    fbruxel said:
    until then this will sit in a drawer. 

    Complaining here is pointless, garmin hardly even notices, you should call garmin support, demand a refund / replacement, its only if they have to do lots and lots of returns / refunds that they might do anything, otherwise its "thanks for your $1000 and we don't care what you keep in your drawer". This forum and the 1050 beta forum are full of posts re crashes, restarts

  • 0 1 month ago

    Did you find the solution? Mine was fine for 4 or 5 months, never happened anything similar. It turns out it keeps crashing now from time to time. As you say, it's fine for hours and suddenly it crashes and resets. I feel a bit stupid, as you say, we invested in the most advanced and expensive training computer and the last thing I was expecting is having such kind of bugs... disapointing is far from how I feel. I contacted the support and they just told me I should not be loading tracks and courses from other apps unless it's the Garmin Connect. Since when I can not transfer courses from Strava or Komoot? They also were pointing if I ever installed other maps or apps, which of course I didn't. I am just using it in the most regular way. Eventually they told me to delete some files with ERR_ and some other strange names when conncecting the unit to the computer. I only found 2 files that are supposed to be messing out... Seems today there has been a new update, hopefully they fixed this once and for all...