Dead 2 year old 1040, how much did I lose?

Just over 2 years in, my Edge 1040 went into an endless reboot loop yesterday during or just after charging.

Garmin is sending a refurb out to me, but I was unable to connect to it at all to try to save anything, so how much did I lose?

It has not been syncing automatically for a little while and the last time I synced it was 2 days ago, so I am sure I lost those 2 rides, but how much will be restored when I connect the "new" 1040 to my account and sync and how much will I have to re-enter?

Is there any way to back it up so I can be more prepared next time?

Top Replies

Garmin-Blake 9 days ago +1

Microfiche I can see that your order has already shipped and you should see this notification in your email shortly if you do not already have it. These types of questions are best submitted through support…

All Replies

0 Microfiche 9 days ago

Also - anyone know how quickly Garmin is shipping out RMA replacements? I paid for a replacement up front with 1-2 day shipping and order was placed yesterday.

+1 Garmin-Blake 9 days ago

Microfiche I can see that your order has already shipped and you should see this notification in your email shortly if you do not already have it. These types of questions are best submitted through support.garmin.com rather than the forums.

As for what information you can transfer from your old Edge to your new Edge, please see this FAQ covering what information can be transferred through the Connect App. We also have a manual backup and restore option, with steps listed here.

0 Microfiche 9 days ago in reply to Garmin-Blake

I was unable to connect to the Edge once it started rebooting, so too late for any backups etc.

What I was asking is what would settings etc. would have been backed up by my previous syncs, or am I starting from scratch now? i.e. "how much did I lose?"

0 Microfiche 9 days ago in reply to Garmin-Blake

Also - I posted here as a warning to other users that this is something that can happen. I had discussed with support when I got the RMA.