27.14 still crashing

Messer79
6 days ago

Software 27.14.

Maps activated according to 'configure maps' page:

TopoActive Europe 2025.10

Garmin DEM Map EU 2023.10

Garmin Geocode Map EU 2024.10

Garmin ClimbPro EU, East 2025.10

Unfortunatelly, the device keeps crashing when navigating. At least 1 crash per 20km.

It is also annoying that after the restart an activity is stopped and doesn't resume automatically. So if you didn't notice the crash you have your workout spoiled (statistics, training progress, social media, and so on).

Top Replies

  • 6 days ago +1 verified

    Would we have your permission to email you outside of the forums, and also access recent rides in your Garmin Connect account? We can look at ride files to sometimes quickly diagnose causes, but…

All Replies

  • +1 6 days ago

    Would we have your permission to email you outside of the forums, and also access recent rides in your Garmin Connect account? We can look at ride files to sometimes quickly diagnose causes, but may need to email for more information. 

  • 0 5 days ago in reply to Garmin-Blake

    Hello,

    of course you may contact me and revise my recent rides.

    Moreover, I sent you a private message containing a list of a few activities (with details) that were ongoing when the crash happened.

  • 0 1 day ago in reply to Garmin-Blake

    Hello

    I use the 1040 daily. On May 28, 2025, my device was updated to firmware 27.14. During the last five trips, I experienced two device crashes (after 60 and 6 km, respectively). In both cases, a route was active.
    Yes, you can view my data on GC and you can also email me.
    [email protected]
    BTW: I didn't have these issues with firmware 27.13.

  • 0 1 day ago

    Same here :(
    Currently I'm on 27.14, but the problems in minimum exists since February (can't remember which FW version has been in use there).
    On an average one reset every 100 km. The 1040 then automatically does a full reboot. Most times you simply can resume the activity after the reset by pressing start again. For continuing navigation you sometimes have to re-select the course to follow. In addition, most times live tracking must be re-activated manually, so that the wife doesn't have to worry during longer rides through the night ...
    I once had the case that at the end, on a 230km ride with a reset, there was no GPX track available in the recording uploaded to Garmin Connect. Fortunately I was able to recover the GPX-track by means of an online tool from the live-track URL data ...