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27.14 still crashing

Messer79
3 months ago

Software 27.14.

Maps activated according to 'configure maps' page:

TopoActive Europe 2025.10

Garmin DEM Map EU 2023.10

Garmin Geocode Map EU 2024.10

Garmin ClimbPro EU, East 2025.10

Unfortunatelly, the device keeps crashing when navigating. At least 1 crash per 20km.

It is also annoying that after the restart an activity is stopped and doesn't resume automatically. So if you didn't notice the crash you have your workout spoiled (statistics, training progress, social media, and so on).

  • +1 3 months ago

    Would we have your permission to email you outside of the forums, and also access recent rides in your Garmin Connect account? We can look at ride files to sometimes quickly diagnose causes, but may need to email for more information. 

  • 0 3 months ago in reply to Garmin-Blake

    Hello,

    of course you may contact me and revise my recent rides.

    Moreover, I sent you a private message containing a list of a few activities (with details) that were ongoing when the crash happened.

  • 0 3 months ago in reply to Garmin-Blake

    Hello 

    I use the 1040 daily. On May 28, 2025, my device was updated to firmware 27.14. During the last five trips, I experienced two device crashes (after 60 and 6 km, respectively). In both cases, a route was active.
    Yes, you can view my data on GC and you can also email me.
    Edit: delete my e-mailaddress, after two days of no response
    BTW: I didn't have these issues with firmware 27.13.

  • 0 3 months ago

    Same here :(
    Currently I'm on 27.14, but the problems in minimum exists since February (can't remember which FW version has been in use there).
    On an average one reset every 100 km. The 1040 then automatically does a full reboot. Most times you simply can resume the activity after the reset by pressing start again. For continuing navigation you sometimes have to re-select the course to follow. In addition, most times live tracking must be re-activated manually, so that the wife doesn't have to worry during longer rides through the night ...
    I once had the case that at the end, on a 230km ride with a reset, there was no GPX track available in the recording uploaded to Garmin Connect. Fortunately I was able to recover the GPX-track by means of an online tool from the live-track URL data ...

  • 0 2 months ago in reply to fastasasnail

    Same here again. Looks like a repeattedly problem.
    Getting really sick of it and the Garmin Edge 1040.
    Yesterday no issues at all, today when navigating the track stop loading when at 39% and reboots endlesly.

    Ho difficult can it to keep thing working. What a disaster again garmin!

    Shame on you!!!!

  • 0 2 months ago

    My Edge 1040 has never crashed until yesterday with 27.14!  Updated the maps with Garmin Express as well and it crashed almost immediately after starting my ride around 1 mile into it!  

  • 0 2 months ago in reply to Garmin-Blake

    The same issue with crashes every 12- 15 minutes was one day in May, and today it was every 2- 3 minutes in one ride.

  • 0 2 months ago

    Same here. Hadn't read these comments till today but sent mine back and bought another one. Today first ride: autoapauze again after 13 km. Only way to record the remainder of the ride was to shut it off completely and restart. Just as I experienced using the former device. I had rides recorderded in upto 8 different files. Garmin: please get this solved.

  • 0 2 months ago

    Same sh.. here. During a 3 day ride through the Thüringer Forest, my Edge crashed in minimum 2 times a day. Yesterday i had in sum 5 or 6 crashes. This is really annoying. Please Garmin fix this problem immediately.