Edge 1040 does not turn on after V26.18 update

2968059 2 days ago

Hello,

my edge 1040 does not turn on after updating to V 26.18

Power button for more than 10 seconds is doing nothing.

Hard reset does not work either.

Just off.

What to do?

0 Jan_Mantau 2 days ago

Does it turn on when charging or connecting it to a computer?

0 2968059 2 days ago in reply to Jan_Mantau

HI,

NO. With power form the PC or from the USB Charger, nothing.

0 Jan_Mantau 2 days ago in reply to 2968059

You could try connecting it to the charger and pressing the power button for 45 s. If even that doesn't work: Maybe it's an empty battery with a defective charger cable. Else I would say the Edge must be replaced.

0 Raymond.Ng 10 hours ago

Mine after updated from version 25 onward have this problem from time to time. The only way to turn it on is to plug into direct power and press the power button or Start and Power button for about 1min and it turn on. I notice this happen if the unit was place into sleep mode if i power off the device it wont have such issue.