Garmin connect has changed to Chinese on my Edge 1040 does anyone know how to get it back to English

igfjohns 2 months ago

Top Replies

biggrey1234 2 months ago in reply to Anton +7

I don’t see a language option within the garmin connect app through settings
sgmarsh 1 month ago in reply to Mcrider_Houston +5 suggested

I logged a ticket today and got following reply;

Hello Steve,

I would be happy to assist you. We are aware of this issue. We have identified the root cause and are working quickly to get a fix. I have…
seilogramp 1 month ago in reply to 9127060 +2

seilogramp said:
I recommend reaching out to Product Support through their website at Garmin Support directly to report the issue.

All Replies

0 5446189 1 month ago in reply to DoubleDevon

It's been a month now... I've also been added to this ticket.

Does anyone have an update from Garmin? I've asked last week, but haven't heard. Pretty disappointed to be honest.

0 DoubleDevon 1 month ago in reply to 5446189

I am amazed it takes Garmin so long to correct a simple fix.

0 chrisotherwise 1 month ago in reply to DoubleDevon

When I connect to my Edge 1040 from the Garmin Connect IOS app, the menus appear in Japanese. Both the device menus and the app menus are set to English in the settings. I've tried changing them but no difference. How can I set them back to English?

0 chrisotherwise 1 month ago in reply to chrisotherwise

Looks like this might be a duplicate of this issue: forums.garmin.com/.../garmin-edge-1040-showing-up-in-chinese-on-garmin-connect

0 1255605370 1 month ago in reply to DoubleDevon

Appatently not so american product any more...

0 5056297 1 month ago in reply to sgmarsh

Ok. Let’s just wait and pray

0 Cycolac750 1 month ago in reply to 5446189

I just reported it on Thursday (9-Jan). Same response…They know about it, they are investigating it, and they’ve added my name to the case.

0 Sjaakje 1 month ago in reply to DoubleDevon

Same issue with Edge 1040. iOS 18.2.1, Garmin Connect App 5.8.0.29, Vivoactive 4 also showing up OK.

0 99c0377867a1421e8c29c3269bcd34d8 1 month ago in reply to DoubleDevon

The same issue applies to me for so many weeks, without any solution. Tried suggestion as mentioned before through the change of language in app, not resolved though. Kindly ask from Garmin representative to add me to the notification/email when issue resolved.

0 6612798 1 month ago in reply to 4554680

Me too. Everything normal, except when I look at the 1040 device page within Garmin Connect (on iPhone). That screen (but not all of Garmin Connect app) is in Chinese. If I change the language for Garmin Connect app to something else -- say, German, everything is correctly in German. But when I change it back to English, the device screen is back in Chinese.