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Edge 1040 Solar with FW 21.18 crashing almost every other ride

andorsn
4 months ago

Since the update to 21.18 I have not had problems with lost files, but quite a few crashes. In the last two weeks, it crashed 3 times during activities.

I'd be Just Riding Along, look down and see the Garmin logo flash up on the display. Sometimes the unit shuts down and I have to boot it up again, sometimes it reboots on its own. After the reboot I can resume the activity.

Has anyone else had this issue?

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  • 0 4 months ago

    Sounds like I am having that issue too. 

  • 0 3 months ago

    How many kms or hours are you talking? NO issue at all. For this kind of issue I advice a hard reset and if it comes again warranty

  • 0 3 months ago

    Since version 24.06 no any issue anymore (on my edge 1040 solar)

  • 0 3 months ago in reply to sacha.ban

    Same here. Version 24.06 (beta), no issues, zero crashes.

  • 0 3 months ago in reply to Tomasz

    I have had the issue twice with 21.18. On both occasions it happened when I had (inadvertently) forgotten to fully shut the Garmin down after my previous ride, so I assumed it was to do with starting the 1040 from sleep rather than completely off. 

  • 0 3 months ago

    Downgrade to previous firmware didn’t work for me. But deleting all my sensors And reconnect them solved the issue. Never had a crash since that day

  • 0 2 months ago

    I'm having the same issues. The device will randomly freeze and touch input will only be executed after 10s or so (this especially happens when you plug in the charger). It will also randomly restart (which annoyingly happens on rides too).

    The device is only a few weeks old.

    It happened on firmware version 21.18 and the issues is exactly the same after updating to the latest version 24.18 that just released a couple of days ago.

  • 0 26 days ago

    I have the same issue AGAIN with my Edge 1040 Solar REPLACEMENT on 24.19. It crashes every other ride, just about 10 rides in after I first got it. My rides are typically over 120km and I ride this about every other day. I put the device to sleep inbetween rides, no shut down. On every second ride the device suddenly freezes, then eventually shuts down and reboots.

    I had 2 freezes thus far, first one after just 22km into the respective ride, on the other ride it was after 69km.

    Not sure what the issue is, maybe a memory leak. I have not tried restarting the device after each ride and maybe then forced restart clears the RAM for a while. But this is just a vague hypothesis.

  • 0 26 days ago in reply to Erik
    Erik said:
    I put the device to sleep inbetween rides, no shut down.

    I never do that. I always turn off my device completely to have a clean boot up the next ride. I have never experienced a reboot so far - but my rides are not that long (50 km / 3 hours mountainbiking). 
    Sensors: HR, Stages power, remote, Tempe (not always), Varia radar (not always).

  • 0 26 days ago in reply to mcinner1

    It was also my intention to do a reboot before rides from now on. I will report back whether this solves the issue.

    Still it wouldn't be satisfactory, because the device is designed to have the sleep functionality. Additionally on long ultra cycling trips you may not shut down the device for many hundreds of kilometres. If the issue is because of a memory leak, the crash will just occur after about 250km when enough data garbage has accumulated. This isn't even an ultra distance, just a long day if you are a trained road cyclist. Would be a shame if a several hundred € device could not handle such events.