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Intensity minutes not updated

Hi,

I use a Vivomove Luxe as preferred fitness tracker. But since the Edge 1040 supports intensity minutes, I often take it off and let the Edge do the work to avoid scratches on the watch when riding trails and because the Edge seems to be more precise than the Vivomove especially at indoor cycling. Unfortunately, sometimes it doesn't work:

The ride (https://connect.garmin.com/modern/activity/9829775097 - @Garmin: you're allowed to open it and also my profile to check the prblem) contains HR data though:

There are others days, where it worked, e. g.:

I synced using both Connect on my Android phone and Express on a Windows computer.

Any help appreciated - thanks!

0 Alexander108 over 2 years ago

Exactly the same problem. Hope Garmin fixes it. I use a Venu 2.

0 fwmone over 2 years ago

The last 11 days it worked, but for this one (https://connect.garmin.com/modern/activity/9900624992 , @Garmin, you're allowed to view it for research) it once again didn't and I don't have any idea, why. Still any help or a fix appreciated.

0 sboggs4 over 2 years ago in reply to fwmone

I'm having the same issue. Has worked fine up until today using HR-Pro strap. Have no idea what changed? Here is my activity Garmin Connect

0 Alexander108 over 2 years ago

For some reason it works again for me after it intermittently stopped. I hope it keeps that way. I see that it does take a while (5-30min) after the activity can be seen in GC which brings me to the idea that it might be a Garmin Connect issue and not a 1040 issue.
BTW I entered the Beta program (which you can easily do on the web interface) and I am now on 15.14 (which is not even mentioned by Garmin). Maybe that helped. The other related issue that the resting heart rate (RHR) is pretty much the average HR during training has not been resolved. As I use a Venu 2, I make sure to wear it the day I ride my bike. As soon as the Venu 2 catches my HR the RHR is lower. Not accurate, because I hate to wear the tracker at night.

0 mcalista over 2 years ago in reply to Alexander108

Alexander108 said:
BTW I entered the Beta program (which you can easily do on the web interface) and I am now on 15.14 (which is not even mentioned by Garmin).

Details of 15.14 were announced by Garmin 4 days ago. forums.garmin.com/.../public-beta-15-14-is-available

0 fwmone over 2 years ago

I can't tell whether Garmin fixed it but I found a way to "work around" the problem: When I sync the watch before or together with the Edge using the Connect app, then the intensity minutes from the Edge are used. This is also why it worked sometimes for me and sometimes not - because sometimes I sync outside without having the watch nearby my mobile, so the Edge gets synced before the watch.

0 revord62 over 2 years ago

Same for me. Edge 1040 showing 198, Forerunner 245 and Connect showing 4.

This worked briefly during one of the Firmware updates but broken again. Hope Garmin fixes it so I can stop wearing my watch when cycling just to update intensity minutes

0 revord62 over 2 years ago in reply to fwmone

I'll have to try that

0 fwmone over 1 year ago in reply to revord62

For me, it still works. I've done about 20 activities in the last 15 days and the problem didn't came up. I even can't remember whether I always used my workaround or not. I just came home and synced (or it synced automatically) w/o taking care of how I did it.

0 fwmone over 1 year ago in reply to fwmone

Never say never - today, it hasn't worked. I think, I forgot my "workaround", so obviously, this is still needed.