Ride Sync over Bluetooth doesn’t work (eBike Data)

Even garmin express is flaky at times, I have to reset the 1040 sometime before it will sync

Im also in the same boat most rides dont sync some do its frustrating and I dont have the time to fiddle around with technology. I thought I was purchasing something that would work out of the box… Super disappointed

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15.24. Updated to 16.3 still doesn’t work…

27 March 23

GARMIN , you are falling short of your high standards and and receiving reputational damage over this one issue, c’mon get this sorted please.  Activities not uploading to Garmin Connect via Wifi/Ble.

Specialized Creo Evo - ebike.

Garmin Connect on Android, UK.

1040 Solar software ver 16.13

Tried all fixes identified in this forum without success

I have been working with Former Member and I believe its all working for me now.

Removing my e-bike as a sensor *seems* to have fixed everything for me.. I'm hesitant to say the issue is gone until I get a few more rides in, but the first ride after removing it as a sensor it still didn't sync.  I've since updated to 16.12 and 16.13 and my last 3 e-bike rides sync'ed via bluetooth as soon as I ended the ride.

Here's all of the steps i've done:

1) Remove the e-bike as a sensor on 1040 device: (Menu > Sensors > Locate your e-bike > Highlight and click Remove

1. Open the Garmin folder
2. Delete the contents of the following folders:  (make sure you upload your most recent ride before doing so)
   1. Activities
   2. Workouts
   3. Courses
   4. RemoteSW
   5. Newfiles
3. Empty the Trash/Recycle Bin
4. Unplug Edge

I'm hoping its been resolved, but will post back after a few more rides.   The only downside I see to not having the e-bike as a sensor is that its not displaying the battery range on the 1040, for me its not a big deal, I still have the Shimano screen, but if this allows me to sync I'll be OK with it.

For me, I like the ebike metrics that my 1040 has once the bike is connected. For device that I paid £519 for I want it fixed and I would not accept the work around that remove some of the functionality that I like

I agree. The only reason I bought a Garmin device in the first place was to get the ebike metrics. I had (and prefer) wahoo devices in the past. The only reason I switched was to get the ebike info. Particularly battery %, and estimated range remaining. Not willing to remove the ebike as a sensor. 

I agree, it has worked on every other garmin I’ve had 530, 830,fenix 6, epix 2 etc so not using the metrics is a faff and not acceptable for a premium device

When I had a Ribble Endurance sle Ebike it worked perfectly with my Garmin Edge 1030

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FR

16.13

No error, ebike sync just doesnt work. It was the same with 16.12 and also previous beta versions.