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Ride Sync over Bluetooth doesn’t work (eBike Data)

federico.regazzo
over 2 years ago

Hi,

I’ve got a problem with my new Edge 1040. 

When I end and save a ride it doesn’t sync to Garmin Connect if I’m connected to the iPhone with Bluetooth. It works only with Wi-Fi and even in that case I have to force the synchronization. 

The Edge connects fine with the iPhone and syncs everything except the rides!!!

I tried to reset the device but nothing has changed. 

Does anyone have a solution or some suggestions to try?

It’s so frustrating…. and every time the same with new devices…

Thanks. 
Federico

  • 0 over 2 years ago

    I have the same issue. After my 100km ride. It won’t upload. I tried to pair everything again. But it did not fix the issue. i was taking the train after my ride and I tried to record a 20second activity to see if this would sync… and it did. however , it did not sync the 100km ride before. 

    i ll try with wifi at home and the cable as the activity is visible on the Edge activity history

  • 0 over 2 years ago in reply to charlydonc

    Same.  Can't get it to sync at all with the phone.  Wi-fi sync also not working.  Latest firmware (15.23).  Cable sync works fine fortunately. 

  • 0 over 2 years ago in reply to steveofbrisbane

    Can confirm that with 15.23.

    No sync of the ride via BT nor WiFi....

  • 0 over 2 years ago

    Same here. It seems to upload the FIT files to Connect, though. When I try to manually upload it, Connect refuses them telling me they were already uploaded, but don't appear in my activities. Worked well before 15.23.

  • 0 over 2 years ago in reply to fwmone

    If you look inside the FIT activity file (e.g. using fitfileviewer.com or fitcsvtool), is the time_created in the file_id record correct?

    I've also been experiencing Connect rejecting activities for already being uploaded. I think I've narrowed it down to activity files being written with an incorrect time_created (4/7/2019, 9:59:42 AM instead of whatever time it is right now), and I'm wondering if anyone else is seeing the same.

  • 0 over 2 years ago in reply to 532153215

    For me, I think, that's not the problem because after I connect the 1040 with cable to my PC with Garmin Express running, the activity is synced without a problem. Just sync with bluetooth now wifi is not working anymore (syncing activities from my Epix 2 works without problems)

  • 0 over 2 years ago in reply to 532153215

    Just checked it and no, they neither appear at other times.

  • 0 over 2 years ago in reply to fwmone

    Exact same issue for me

  • 0 over 2 years ago

    For me, it has started to work again some days ago. Update to 15.24 didn't change it, so it seems to me like a Connect App update (I am on Android 13) or an update to the Connect servers. Anyway, thanks for fixing it!

  • 0 over 2 years ago

    After two months with no use of my 1040 due to an injury, I powered it up a week ago, installed the latest update and started using it again. Now it will not sync rides. Not on wifi or BT. Only when I connect to the PC.

    it worked fine for the last 6 months prior to my injury. The thing is sort of useless to me now :-(