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Can't update Edge 1040 to 12.11

Can't update to 12.11
After initial setup, my Garmin edge 1040 says - 'Software Version: 12.11 (Current Software: 10.16) Estimated time: 2 minutes..."
If I press "Install Now". Garmin Edge 1040 rebooting and then I see the same window. 
Garmin Express says it's already 12.11
Garmin Edge 1040 in "About" menu says it's 10.16

Reset, with wipe data didn't help.


  • It sounds like the update is failing in some way.

    Is there any error log file in teh Garmin\Debug folder?

    We could try going to 12.10 first by manually placing the update file for 12.10 in the Garmin folder

    GUPDATE.GCD

  • thanks for trying to help me. 
    I tried your version. yes, it says '12.10', but I have the same scenario - "Preparing update" for couple seconds, then restart and nothing is updated.

    that's my LOG

    [
    {
    "unit_id":"3417803624",
    "product_name":"Edge 1040",
    "software_part_number":"006-B3843-00",
    "ms_since_epoch":1655303096000,
    "system_version":"10.16",
    "build_type":"PRODUCTION",
    "backtrace":"
    Function Address: 0x60ABF448
       Call Address at Function: 0x60ABF45E
    
    Function Address: 0x60AB658C
       Call Address at Function: 0x60AB6668
    
    Function Address: 0x60AB66B8
       Call Address at Function: 0x60AB6730
    
    Function Address: 0x60AB74AA
       Call Address at Function: 0x60AB74C2
    
    Function Address: 0x60AB77D8
       Call Address at Function: 0x60AB783C
    
    Function Address: 0x60B08B50
       Call Address at Function: 0x60B08CA8
    
    Function Address: 0x60B09648
       Call Address at Function: 0x60B09660
    
    Function Address: 0x60A35A9C
       Call Address at Function: 0x60A35AB2
    
    Function Address: 0x60A36C26
       Call Address at Function: 0x60A36C3E
    
    Function Address: 0x60A369FE
       Call Address at Function: 0x60A36A16
    
    Function Address: 0x60A3677C
       Call Address at Function: 0x60A36792
    
    Function Address: 0x60143454
       Call Address at Function: 0x60143478
    
    Function Address: 0x608F9616
       Call Address at Function: 0x608F9634
    
    Function Address: 0x608F9F22
       Call Address at Function: 0x608F9F3A
    
    Function Address: 0x608F9D46
       Call Address at Function: 0x608F9D5E
    
    Function Address: 0x608F9B98
       Call Address at Function: 0x608F9BAE
    
    Function Address: 0x60143454
       Call Address at Function: 0x60143478
    
    Function Address: 0x60175ADA
       Call Address at Function: 0x60175B48
    
    ",
    "error_cause":"RTL Trap",
    "proprietary_info":{
        "Commit ID":"14b77a41d1d19b0b495e4ba44ec1219ad58e101c",
        "Time":"2022-6-15 17:24:56",
        "Project Specific":"N/A",
        "RTL Error Number":"6E5D8024",
        "Error Message":"D00E59E8,60DDC978,D00E59EC,60DDC978,62E20000,00000001,00000000,6230F704,D00E59E8,D00E59A8,61134F5C,D00E59A8,D00E59B8,6230F6C0,60AB6669,60ABF45E,800E003F",
        "Task Name":"cfx background ",
        "Saved SP":"6230F6C0",
        "Saved LR":"60AB6669",
        "Saved PC":"60ABF45E",
        "R[0]":"D00E59E8",
        "R[1]":"60DDC978",
        "R[2]":"D00E59EC",
        "R[3]":"60DDC978",
        "R[4]":"62E20000",
        "R[5]":"00000001",
        "R[6]":"00000000",
        "R[7]":"6230F704",
        "R[8]":"D00E59E8",
        "R[9]":"D00E59A8",
        "R[10]":"61134F5C",
        "R[11]":"D00E59A8",
        "R[12]":"D00E59B8",
        "R[13]":"6230F6C0",
        "R[14]":"60AB6669",
        "R[15]":"60ABF45E",
        "cpsr":"800E003F"
        }
    
    }
    ]

  • So the first thing the update does before it applies the new software is to backup your existing data.

    I'm thinking something might be wrong with one of the files in the directories it is backing up.

    If you could zip up some of the folders under the Garmin directory and provide them that would be great.

    Locations

    Metrics

    Records

    Settings

    Sports

    Totals

  • yes, sure.
    archive.zip contains all the folders you listed

    and I attached Debug full directory

    archive.zipDebug.zip

  • YES!
    That helped. thank you I upgraded.
    All the best to you!)
    P.S but last answer about USB Mode without backup is disappear

  • Did you import the profiles you were using or did you name them on the unit?

  • Something odd on the form let me repost for others.

  • unit named it by itself (from templates), I mean it's names of profiles in Russian. "ДОРОЖНЫЙ" = "Road", "ГРАВИЙ" = "Gravel"

    I created throw 
    Menu -> Activity Profiles ->Create New -> Create from Template -> (screenshots)


  • Power the Edge off

    Hold the lap button down (bottom left button).

    Keep holding it down and attached the USB cable to the Edge with the other end of teh cable connected to your PC

    Keep holding the button down until the Edge shows that it has entered USB-Mode

    You can then let go of the button and copy the GCD file into the Garmin folder

    Make sure the files is called gupdate.gcd

    Disconnect the unit from the cable.

    It will then install the software bypassing the backup process and skipping the user dialogue to do the install.

    4807.GUPDATE.GCD

  • Yea. Fine. You solved my issue. If you need help to investigate a source of my problem - let me know.