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All sensors disconnected at once

EricArrrr
over 3 years ago

Five minutes into my first ride with this new device, all of the external sensors disconnected at once and would not reconnect.  The sensors included a Poalr HRM, a SRAM AXS shifters and a SRAM Quarq power meter.

This is a variation of a long term, never solved problem on the Edge 1030 Plus, where  the sensors would disconnect and reconnect, leading to lots of beeps and messages on the older unit. 

When this happened on my Edge 1040 all the data fields displaying external data went blank and did not recover.  The data fields provided by the 1040 like temperature, time, distance and duration continued to be displayed directly. As noted, this was just minutes into the first ride with the new device. The device is completely up to date - I made sure that it was updated via Garmin Express before I started the ride. This is extremely disappointing that Garmin released a device with serious bugs that render it basically unusable. 

  • 0 over 3 years ago

    I don't have any CIQ apps installed, sensors are still disconnecting.

  • 0 over 3 years ago

    REMOVING CIQ APP WORKED FOR ME AND NOW ALL WORKS FINE.


    Just had my first ride with 1040 and got exact same issue - all sensors have been repeatedly disconnected from the computer during 30k ride. Turning off and on the computer helped just for a few minutes. I stopped and found this topic. Removed CIQ wind field from the display (not even from the computer) and the issue was just gone. Not super happy with initial experience of new edge computer for a lot of money, but yeah.. garmin in nutshell

  • 0 over 3 years ago

    I dont have any CIQ, I did not had any problem 3-4 rides, but on yesterday ride , radar start to random connect and disconnect after around 3 hours 

  • 0 over 3 years ago

    Identical problem with new 1040 device - loses all sensors within minutes.

    Sitting on desk seems fine now, but will see if removing mapdashboard helps while riding.

    Another pathetic software release by Garmin...

  • +1 over 3 years ago

    These reports have already been escalated, and we are looking into root cause/a permanent solution. Please continue any discussion in the main thread here.