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The edge 1040: An absolute disaster of bugs

trickytree1984
over 3 years ago

My list of bugs so far:

  • Random crashes
  • Random freezing on pull down menu
  • Refusing to sync rides today, WIFI and Bluetooth. 
  • Doesn't correctly show charging, when it is
  • Strava segment pops up even when set not to
  • Segment plays you lose sound when you exit or ride past it
  • If stopping activity on a segment, the summary map shows the segment, not the ride you did
  • Di2, doesn't play tones for chainring shift next
  • Can't remove daily suggested workouts
  • ALL sensors dropped a few seconds into ride and wont reconnect no mater what i do (will have to try factory reset)
  • Sometimes really slow on front screen
  • Twice now ive come to turn it on and its refused, having to hold the button down 30 seconds to get it to wake up. 

I'm on version 12.11. There are more, ive forgotten because there are just so many. Its really unacceptable. 

  • 0 over 3 years ago in reply to s4t1sfy

    You can only say that if you have no idea how complex it all is.

    Check out other companies! Microsoft has already brought updates that paralyzed entire systems. Google for Android as well. Apple iOS 14 back then.
    We're not on Release 1 here.

    But yes. In general, I would like companies to devote more time to debugging of the software/firmware. Unfortunately, this is not a problem only for Garmin, but for the entire industry! Garmin could set a good example here! And yes, especially for the price of their devices.

  • 0 over 3 years ago in reply to s4t1sfy

    100% agree. But this is Garmins behavior since the beginning. Dev philosophy to sell products in early alpha state. Sad but true! … and customers buy anyway  :-(

  • 0 over 3 years ago in reply to mcinner1

    Just imagine you bought an iPhone and it drops the network if there's any app is installed from App Store loooool

  • 0 over 3 years ago in reply to s4t1sfy

    Totally agree.

    There's also a quality of support, we talk about this in this thread, too. After a week of waiting for the update, I finally got an update from support rep. It appeared he works only on weekends, so if you submitted a ticket on weekend, don't expect anything until the next one, i.e., nobody takes care of your request during weekdays. How can it be possible at all - I have no idea, this does not fit my head. 

    And in my note that I'm gonna send the device back he just replied - that's ok, sorry for inconvenience. He did not even try to keep me as a customer, did not ask if there's a chance he could solve my problem and keep me in. Just - sorry and have a nice day, that's it. 

    It's up to Garmin to define how to treat their top customers but as folks mentioned here, it leaves a bitter taste at the very least.

  • 0 over 3 years ago in reply to veloraptor8

    Imagine following scenario:

    No climb pro, no CIQ store, no Solar, No varia suport,no crazy routing, no activity profiles etc

    many devices from competition are in this place right now, still they have bugs 

    And now draw the line and imagine that device maybe will be bug free, maybe...