Random disconnection/connection of sensors and phone (Edge 1030+)

Same here, this 1030 Plus GPS is a joke !
I can't now even synchronise with my phone ! My old Edge1000 is still working with my phone and with all my sensors !

Today, on a 3h00 cycling activity, after 30 mn, disconnections/connections without stop (every 2 minutes), and after one hour, crash of the Edge with a restart, then some disconnections/connections afterwards, no disconnection/connection during one hour until the arrival.
Completely random.
I stopped the RVR315 radar but that didn't stop the disconnects/connections.
In the diagnostic, error reports, dated from the above mentioned trip, I have  two errors:

RTL Trap
r0 62FF22B8
r1 60B1D324
r2 000000DA
r3 60B1D314
r4 à r15 00000000
errn 6E5D8017

Low Battery
my battery was more than 60%.

I've been having random disconnect issues since I purchased it last year.  The speed sensor, my HRM-Pro, and Varia radar will randomly disconnect and reconnect on rides. 

i just got off a call w Garmin Support and they basically said to change all the batteries (already done) and remove/add the sensors (also already done).  Neither helped. 

Looking through the forums, there are posts going back 2 years about this issue and I guess, never fixed.  The Edge is still usable, but it's frustrating all the same.

Garmin's French support does not respond to requests for assistance.
I offered to help them with the logs (diagnosis) of my edge, I sent a maximum of information concerning these problems incessant disconnections at their request.
No return, it feels like talking to a wall.
The assistance is not at all up to the quality of their device (when they work!)

Very frustrating to buy an Edge 1030 plus at over 500 euros that does not work with non-existent support!

I got a response on Twitter Garmin France.
But the solution did not work.
With the version of Connect 4.60 on the phone, you have to remove the Edge from the Connect app and the bluetooth connections from the phone and re-pair everything.
I had so many disconnections reconnections that the 1030+ crashed!
I'm getting tired of it!

Problem solved: no more disconnection

here's how Garmin on Twitter helped me:

- Do an activity removing ALL sensors and phone from the 1030+.

- Then, check if all your devices are up to date.

- Do an activity again by reconnecting all your sensors and phone.

And there, surprise: no disconnection in 6 hours of activity. Even the alerts on the 1030+ work.

It was more than a year that I encountered these disconnections in bursts. The last update was supposed (6.50) to fix these "ANT bursts".)

I'm very happy now to be able to ride my bike without this constant fireworks of beeps!

Ca fonctionne toujours ?

j'ai fait plus de 10 heures d'activité vélo et aucune déconnexion !

Avant, j'avais environ une déconnexion toutes les 1 à 2 minutes sur des activités de 3 heures:c'était infernal ! Et le Edge plantait parfois.

Boby1 said:

Do an activity removing ALL sensors and phone from the 1030+.

You mean delete all sensors from Edge and do some activity, no matter how long, with phone disconnected?

Yes, indeed, you are right, I should have been more specific!
You have to remove (not deactivate) ALL the sensors and the phone of the 1030+.
Then, Garmin France (Twitter) asked me to do ONE activity so leave your sensors at home (if you can remove them from your bike) and deactivate the bluetooth of your phone. You must avoid that the 1030+ connects.
End your activity.
Then, after uninstalling the Connect app on your smartphone, reinstall it to add your Edge.
Add your sensors.
Do an activity.
I have no disconnection after 10+ hours of activity.
Does this manipulation work for everyone: I don't know and that's why I share my experience here hoping to get feedback from users encountering this problem (over for me now!)
Have a nice trip!