Updates to fix Some 1030 Plus problems unlikely :-( ?

I hear you :-) I think will be going back to a Garmin 1000 in the short term - it just worked. Then I'll see what others bring out later in the year :-)

I hate to say it, but FWIW, the wife and I have had the following Garmins: 520, 530 Edge, 830 Edge, and 2 x 1030 Edge+.  All of our Garmins have had issues ranging from connected devices dropping out to full out lock ups of the GPS.  Many of these issues come after you buy the unit and Garmin later rolls out an update so your kinda stuck.  But all of our Garmins seemed to work good for about 3-9 mos.  We also have the Bolt & Roam from Wahoo that we've had since they were first rolled out and we've never had any issues with either despite a crazy amount of updates.  I've started telling fellow riders if they want bells, whistles, and headaches; then buy a Garmin.  But if you want something simple that always seems to just work; I've had nothing but good luck with Wahoo.  I can honestly say that after the issues we have been having with our 1030s that we are done with Garmin.

Thanks for this empathetic reply 5772203 :-)

Garmin need to take a big step back and look at themselves and their deteriorating reputation. They had the benefit of a lack of competition for many years but that is diminishing quickly. You only have to look at the handlebars on an average club ride to see the evidence of that. I now see about 55% Garmin and 45% other ' What would you buy says the new guy - once the answer was exclusively Garmin and with good reason (up until the 1030) Now it's as you suggest - the answer needs a caveat to go with it. They need to (for the first time ever perhaps) actually engage with their customers. Admit to faults and then put them right - better still have a robust Beta team and don't release anything until it's fit for purpose at all levels. 

Then there's the warranty - this is the response I got when enquiring about the Edge 1040 as a suitable warranty upgrade to my 1030 Plus (8 months old). Remember that the issues on the 1030 Plus are unlikely to be fixed, so a like for like warranty replacement of the 1030 Plus would be pointless...: (italics are my words)

I was told on Wednesday 8th June:

"I think that I'm going to look at the Edge 1040 option for you because I'm going to be honest and say that fixes for the issues you have reported are more than likely not going to come out any time soon."

Then the next day it changed to:

"What I can offer here as a goodwill gesture is our Trade in Trade up service where you return the Edge 1030 Plus and in return we'll send you a brand new Edge 1040 at a 30% discounted price." That hardly seems fair or in no way could be described as a warranty resolution

"When it comes to the issues you've reported we haven't had any information on that for the Edge 1040 however we're going to do some internal testing for this and will let you know how we get on ourselves - here's what we have so far: 

• The Edge 1040's temperature compared with a Tempe's temperature are identical, so so far we can't see that issue being replicated but this isn't a guarantee that it'll never get replicated. So it looks as though the temperature issues MAY have been resolved
• Also regarding the Auto Sleep issue we're now thinking that it may something that's set n place by design, at least when Auto Sleep is enabled; it's to prevent the device from going asleep "by accident" (e.g. if riders are maybe stuck at a prolonged red light or a similar situations, or if Auto Pause for whatever reason accidentally kicks in during the ride).  This is what we're thinking is going to be the same for the Edge 1040 as well - but we'll do some further testing and let you know; then we can probably come to the same conclusion about the Edge 1030 Plus' behaviour with Auto Sleep. The manual says: "You can use the Auto Sleep feature to automatically enter sleep mode after 5 minutes of inactivity. During sleep mode, the screen is turned off and the ANT+ sensors, Bluetooth, and GPS are disabled. Wi‑Fi continues to run while the device is asleep."  To me and most others that indicates it would be during an activity and not while sat on the desk idle!
• Regarding the 3D Mapping that option has actually not been included on the 1040; we do not have any information currently whether this is at any point in the future going to come back or be looked at in anyway for the Edge 1040 so that's all I can provide for now.

So there you have it, no fix, no exchange = no good. As I say - I'm lucky and the Local Bike Shop I got it from are going to refund in full .If I'd got it from Garmin I'd be stuck with no way forwards :-( . So I've spent 8 months reporting issues and waiting for replies to get absolutely nowhere. 

What more can I say - I'm incredibly sad, not cross - 'how the mighty are fallen' seems appropriate for Garmins Current state... Please someone take them by the throat and give them a good shake - wake them up and steer them back on the course towards reliability and let them re earn their reputation - Please.......

It's far too late for me.... 

Im warming to the idea of a class action lawsuit

I would LOVE to see that LOL