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12-speed Di2 gear combo field doesn't work on version 6.30

Yesterday I was helping a friend add some new Di2 fields. He has the 12-speed Di2. On his 1030 (non-plus) the field showed 0-0. I have the 11-speed Di2 and a 1030 Plus and on mine the field is working just fine. I'm wondering if this is a bug specific to the 12-speed Di2. Has anyone seeing the same issue on the 12-speed Di2?

0 aweatherall over 2 years ago

I've seen that issue and it is due to the set-up not having been completed in the e-tube project app for the 12-speed system.

After selecting the front and rear gear sizes in the app you need to swipe the page so that the dialogue changes to update and then select apply. If you don't do this the change shows in the app, but is not written to the Di2 system.

I think Shimano posted a video somewhere. If I get some time I might look for it.

0 Pdlpsher over 2 years ago in reply to aweatherall

Ahh. That makes sense. I didn't think of the gearing selection, doh! I have texted my friend and asked him to call me when he's ready to set his up.

0 aweatherall over 2 years ago in reply to Pdlpsher

It is not intuitive. I've helped 3 or 4 people now that had set gear sizes in the app, but did not get the UI in a state where it was applied.

0 Pdlpsher over 2 years ago in reply to aweatherall

Can you just set the gear sizes within the Garmin under sensor options? That's what I did with my 11-speed Di2.

0 aweatherall over 2 years ago in reply to Pdlpsher

Yes you can, but you need to switch the automatic gear selection off for front and rear gears under the sensor details. Automatic is the default setting, which tells the Edge to use whatever the Di2 system is passing over.

0 Pdlpsher over 2 years ago in reply to aweatherall

Thanks. Will give that a try. I'll report back my findings.

0 Pdlpsher over 2 years ago in reply to aweatherall

Yes, it did work. Thank you!

0 hellergang over 2 years ago

Yes. I just got an Ultegra 12-speed and trying to set it up. It only lets you choose 11-speed.

0 hellergang over 2 years ago

Yes. I just got an Ultegra 12-speed and trying to set it up. It only lets you choose 11-speed.

0 aweatherall over 2 years ago in reply to hellergang

Are you talking about the Edge? If the Edge is set to get automatic gearing info then then that comes from the Di2 system.

If you select manual then the gear preset that you see are based on how many gears the Di2 system says it has.

What software version do you have on the Edge?