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Edge 1030+ frequently losing GPS firmware (FW version on 0.0.0)

fastasasnail
over 3 years ago

I wonder if I'm the only one experiencing this problem?

I often use my Edge 1030+ for commuting and I'm using wandrer.earth so often I follow a previously downloaded course. After the first ~25km to work I pause the Edge and use "Power down". Than after maybe 9 hours of work I (try to) resume the activity for cycling home.

Most times this works flawlessly but 5 time in the past 7 month the 1030+ was not able to acquire satellites within 15 minutes after trying to resume the activity :( It displayed "acquiring satellites" forever!

Interestingly I found out, that in this case
"System>About>Copyright Info" shows GPS FW version as 0.0.0!!!!
See my screen shot!

Turning on and off (several times) in the field did not help. The only way to recover from this was connecting Garmin Express at home.

Than after the next power-up I get "Updating the GPS firmware" ... and System>About>Copyright Info is back on GPS Version 4.80.

Because I dislike being out in the woods without a working navigation (not to talk about the missing Strava kilometers ;) ) I yesterday tried a second option while again faced with the GPS FW 0.0.0 problem:

I connected my Android phone using a USB OTG cable, which I put into my frame bag after the last FW 0.0.0 incident, and restored a previously saved copy of 006B310706.GCD to the RemoteSW folder an the Edge 1030+ and voilà, after the next power-up I again saw "Updating the GPS firmware" ... and "System>About>Copyright Info" is back on GPS Version 4.80.


@Garmin if you need any of the debug files from my Edge device to look after this issue, please contact me!

  • 0 over 3 years ago

    Just a thought…
    If the GPS file in Remote folder sometimes has vanished - maybe the filesystem on your Edge went corrupt.
    I had a similar problem with some IQ setup files.

    What I did: run CHKDSK X: /f if you are on Win PC.

  • 0 over 3 years ago in reply to mcinner1

    Thank you for that interesting idea. Just tried it. chkdsk reported "No problems detected".

  • 0 over 3 years ago in reply to mcinner1

    BTW, I'm not sure, but it might be the other way round: The Edge 1030 should not have that 006B310706.GCD file loitering around in RemoteSW. But GarminExpress and/or the GarminConnect App on my phone stores it there over and over again. Than, sometimes the Edge sees a new GPS update, but updating GPS FW 4.80 with GPS FW 4.80 fails and I end up with a broken GPS FW on version 0.00. Just a theory ;)

    Is anybody willing to check the content of RemoteSW for the presence of 006B310706.GCD on his Edge 1030+  ???

  • 0 over 3 years ago in reply to fastasasnail

    In my RemoteSW:

    006B310706.GCD
    CPE.BIN

  • 0 over 3 years ago in reply to mcinner1

    Only have CPE.BIN on my device.

  • 0 over 3 years ago in reply to fastasasnail

    I would recommend connecting your Edge to your computer, completely deleting the RemoteSW folder, then disconnecting and powering back on. This will recreate a new copy of that folder. 

    Also, before syncing again, I would recommend clearing your sync queue in Connect. This is likely not the cause but it's best to start from scratch. Instructions on clearing the queue here. 

  • 0 over 3 years ago in reply to Garmin-Blake

    Hello everybody, thanks for your support.

    As recommended by Garmin-Blake I deleted RemoteSW and in parallel cleared the sync queue.

    Than, day #1 of a bike packing tour, the Edge 1030+ was fine. 255km and only a single "radar disconnect" event. No navigation or GPS issues. Great!

    At the end of day #1, I used the GarminConnect app on my smartphone to synchronize via Bluetooth.

    Day #2, started with "Acquiring Satellites" forever. GPS firmware again was on version 0.00 :(

    So, deleting 006B310706.GCD in RemoteSW out in the fields via USB-OTG from my smartphone, placing a fresh copy of 006B310706.GCD, powercycle, "updating GPS firmware" ... All seems fine, but now I got "Lost satellites" + "Acquiring satellites" + "Ready" (mostly after some seconds) every few minutes for the whole ride on day #2 (80km) and day #3 (90km).

    Believe me, you don't have much fun to navigate along a given track with countless turns while bothered with all that GPS-lost events :(

    I attached a screenshot from Garmin Connect where you can see each GPS-lost-event. Recorded by the "Battery, GPS, Pause"-datafield by Balto.

    BTW, I remember I already experienced the same problem on a 130km ride June 2021.

    Any suggestion, how to fix this?
    I'm starting to hate my 1030 ;)

  • 0 over 3 years ago in reply to fastasasnail

    Addendum:

    Err_log.txt from sync at end of day #1

    There also seems to be a "nice" coredump: in  .System\Diag\0917_200410_coredump.zip


    [
    {
    "unit_id":"",
    "product_name":"Edge 1030 Plus",
    "software_part_number":"006-B3570-00",
    "ms_since_epoch":1631899820000,
    "system_version":"5.20",
    "build_type":"PRODUCTION",
    "backtrace":"ISR: 51 - Error type ( 1 ) err( 6E5D8017 )",
    "error_cause":"RTL Trap",
    "proprietary_info":{
    "Commit ID":"bc70867e9d788825dc5cc0e36b9f1177a12adbf2",
    "Time":"2021-9-17 19:30:20",
    "Project Specific":"
    RTL Error Number: 0x6E5D8034
    Uptime: 47827692
    R0:0x410AB000
    R1:0x7
    R2:0x6D287E07
    R3:0x1FFE3744
    R4:0x2000801C
    R5:0x0
    R6:0x20005C2C
    R7:0x20005CA4
    R8:0x7
    R9:0x20005C5C
    R10:0x1
    R11:0x20005B20
    R12:0x20005CBC
    R13:0x200015B8
    R14:0x1FFDA749
    R15:0x1FFDA776
    CPSR: 0x61010000
    HFSR: 0x40000000
    CFSR: 0x400
    BFAR: 0xE000ED38
    MMFAR: 0xE000ED34
    AFSR: 0x0
    PSP: 0x20001550
    MSP: 0x20007398
    Call Stack:
    0x1FFDA748
    0x1FFDA748
    0x1FFDF968
    0x1FFDE202
    0x1FFDEA3A
    0x1FFDBCE0
    0x1FFDEA3A
    0x1FFDC028
    0x0
    0x0
    0x0
    0x0
    0x0
    0x0
    0x0
    0x0
    0x0
    0x0
    0x0
    0x0",
    "CDP_LOG":"063ABAD,600E8EA1,606396E1,600E8EA1,605FB1E5,600E8EA1,605EED0D,600E8EA1,606396E1,600E8EA1,60611AC1,600E8EA1,6061244D,600E8EA1,6061244D,600E8EA1,606396E1,600E8EA1,6061244D,600E8EA1,605EED0D,600E8EA1,606396E1,600E8EA1,605EED0D,600E8EA1,60611AC1,600E8EA1,606396E1,606396E1,606396E1,600E8EA1,605EED0D,600E8EA1,605EED0D,600E8EA1,60611AC1,600E8EA1,6061D7C9,60611931,60611AC1,6061D7C9,60611931,6061D7C9,60610A71,6061D7C9,60610791,60643E05,60641025,60612471,60640FE9,6063D2B9,606146F9,602139E5,606115B1,602139E5,",
    "RTL Error Number":"6E5D8017",
    "Error Message":"00000000,60B36584,00000159,60B36570",
    "Task Name":"ISR: 51",
    "Saved SP":"63422A58",
    "Saved LR":"60457A1F",
    "Saved PC":"60457A1F",
    "R[0]":"00000000",
    "R[1]":"60B36584",
    "R[2]":"00000159",
    "R[3]":"60B36570",
    "R[4]":"00000000",
    "R[5]":"00000000",
    "R[6]":"00000000",
    "R[7]":"00000000",
    "R[8]":"00000000",
    "R[9]":"00000000",
    "R[10]":"00000000",
    "R[11]":"00000000",
    "R[12]":"00000000",
    "R[13]":"00000000",
    "R[14]":"00000000",
    "R[15]":"00000000",
    "cpsr":"00000000"
    }

    }
    ]

    Err_log.txt from start of day #2


    [
    {
    "unit_id":"",
    "product_name":"Edge 1030 Plus",
    "software_part_number":"006-B3570-00",
    "ms_since_epoch":1631901850000,
    "system_version":"5.20",
    "build_type":"PRODUCTION",
    "backtrace":"mtk_stp_btm - Error type ( 0 ) File( ..\\..\\..\\Platform\\imx7\\hwm_edge_mt6630.c ) Line( 484 )",
    "error_cause":"Assert",
    "proprietary_info":{
    "Commit ID":"bc70867e9d788825dc5cc0e36b9f1177a12adbf2",
    "Time":"2021-9-17 20:4:10",
    "Project Specific":"2021-9-17 20:4:10",
    "Fatal":"NO",
    "Task ID":"A0FCEF68",
    "Task Name":"mtk_stp_btm",
    "File Name":"..\\..\\..\\Platform\\imx7\\hwm_edge_mt6630.c",
    "Line Number":"484",
    "Message":"MTK6630 CoreDump"
    }

    }
    ]

    In June "GPS lost" started around kilometer 60 within the ride:

  • 0 over 3 years ago

    Unfortunately it happened again :(

    Commuting to work, pressed pause, power down.
    Than after power-up for driving home: No satellite fix and the GPS firmware is back on 0.00 :(

    This time there definitely was an active navigation while powering down. Maybe that is an issue!?

    Argh ...
    Saved the activity, connected my Android smartphone via USB OTG, placed a copy of 006B310706.GCD to RemoteSW, power-cycled. The display now showed a "Updating GPS firmware" progress indicator.
    Again connecting the phone, deleted the RemoteSW folder, deleted Device.fit and GarminDevice.XML (that seems to help to prevent the repeated "Lost satellites"-problem every few minutes, after recovering the GPS firmware). All fine again.

    Currently I'm afraid of using my Edge 1030+ for any serious / multi-day bike packing events with all that problems :( 

    I already thought about a factory reset. But it's a lot of work to reconfigure all my settings, pages, data fields, sensors, etc.

  • 0 over 3 years ago in reply to fastasasnail

    Based on the symptoms you are seeing again and again, plus what you have already tried, the next step would be to explore replacement options. 

    Please visit support.garmin.com to get in touch with your local support team to see what is available for you.