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Dexcom Datafield outside the USA?

2021550
over 1 year ago

Is it possible to get the dexcom datafield  outside the USA. I have seen a few websites with instructions on how to do it, but have been unsuccessful so far. Would appreciate if anybody could point me in the right direction.

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  • 0 over 1 year ago

    What Garmin device are you using and what country are you in? Are the Dexcom devices officially available in your country?

    You may have better luck posting in the forum for you specific Garmin device. What devices a data field is able to run on is down to the developer of the data field.

    All countries have their own rules on medical devices, their approval process, and how they can be used in that country which can affect availability and functionality.

  • 0 over 1 year ago in reply to Scillonian

    I am based in South Africa. The sad thing is the Dexcom device has been available here fort many years, but between Garmin and or Dexcom, nobody has taken an interest in allowing the Dexcom app to be available in South Africa. I have made multiple enquirers to both Dexcom and Garmin South Africa, neither of whom seem to know, but acknowledge that they receive many queries regarding the fact that it’s not available. The irony is having blood glucose levels on your wrist is such a let feature as a diabetic Disappointed

  • 0 over 1 year ago in reply to greper

    If you haven't already tried it may be worth trying the Contact Developer link on the following page for the Dexcom Data Field:

    https://apps.garmin.com/en-US/apps/9040cc1d-13de-4d48-a859-6c2a0cedec3e

    In theory the message should go to the person(s) who work(s) on the data field and should know why it is country restricted.

  • 0 over 1 year ago in reply to Scillonian

    Thanks will try that 

  • 0 11 months ago

    Garmin tweeted about this a few days ago.

  • 0 11 months ago in reply to 10110011

    Dear Garmin. Go look at the stats. Surprisingly for you - these are not the only regions where diabetics who own Garmin watches and dexcom devices reside. 2 years and counting for a broader rollout. Do you need help? 

  • 0 11 months ago in reply to greper
    greper said:
    these are not the only regions where diabetics who own Garmin watches and dexcom devices reside

    Please know that this is not as easy as it sounds. Garmin needs to follow policies set forth by those other countries, as mentioned earlier by ...

    Scillonian said:
    All countries have their own rules on medical devices, their approval process, and how they can be used in that country which can affect availability and functionality.
  • 0 11 months ago in reply to 10110011

    Dexcom app support on the Apple Watch has been available in South Africa for many years. Why can’t Gadmin get it right if Apple can?