• RE: Skin Irritation

    Rash, irritation, skin issues

    Any user who experiences any sort of skin irritation will need to reach out to us directly at support.garmin.com. We will need to gather information from you that we would not ask for in a public forum…
  • RE: Burn/ rash

    Former Member

    We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed. Please review the following FAQ…

  • RE: Vivofit Wrist Rash

    As some of the posters have said the skin is not designed to have something constantly in close contact with no air circulation. This will in many cases cause the skin to be constantly damp under the strap and even if there is no allergic reaction with…
  • RE: Burn Skin from Optical Sensor

    Wear mine 24/7. The worst I think i've even had was a burn-like red spot on the edge of my wrist from the band. Sweat + lots of muscle flexion + Summer heat=rash. No broken skin, just the rubbing. Never had a rash or burn from the bump ever, not even…
  • RE: Rash from HR sensor?

    Mine is solid brown and irregular like skin cancer.

  • Forerunner 245 skin issues

    Former Member
    Former Member

    Hello All, 
    I am garmin user for more than 6 years now (forerunnner 610 - forerunnner 235 and now forerunner 245) 
    I Bought the watch last year at july and was using it whole summer 24/7 for training (run and bike) washing and cleaning the watch after every…

  • RE: SKIN BURN

    Suggest calling or chatting vs waiting for an email. National holiday in the US was yesterday, so could delay a response. Per their message...

    Thank you for contacting us. We've received your request and typically respond within 3-5 business days, but…

  • RE: Forerunner 735 rash

    We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed. Please review the following FAQ that provides…

  • RE: Rash from Wristband

    We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed. Please review the following FAQ that provides…

  • RE: Stock band causing skin irritation. What's being done?

    Former Member
    Former Member

    I had a similar issue with my Garmin VivoActive  3M with rose gold hardware.  To cut a long story short, I found Garmin Customer services to be excellent in helping me to resolve my problem.  It appears that  I do have an issue with nickel, so with hindsight…