Wi-Fi Connection Issue on Garmin Tactix 8

• Hello,

Device: Garmin Tactix 8

Description of Issue: I'm unable to connect my Garmin Tactix 8 watch to Wi-Fi networks. The watch can detect available networks but consistently fails to connect.

Troubleshooting Performed (Directly via Watch and App):

1. Firmware updated to the latest version via Garmin Connect app.

2. Confirmed Wi-Fi status is "On" in the watch settings.

3. When attempting "Wi-Fi Sync," the watch prompts: "Add Wi-Fi networks using the Garmin Connect app."

4. Under "My Networks" → "Search for Networks," the watch successfully detects all available Wi-Fi networks.

5. Both hidden and visible networks on 2.4 GHz channels are detected, yet connection attempts always result in "Connection Failed."

6. I've restarted both the watch and my phone multiple times without resolving the issue.

7. Additionally, within the Garmin Connect app on iOS, I encounter an error message "Something went wrong" when attempting to manage Wi-Fi networks, while the watch displays "Connection Failed."

Network Details:

• Frequency: 2.4 GHz

• Networks tested: One hidden SSID, one visible SSID

Error Messages:

• On Watch: "Connection Failed"

• On Garmin Connect App: "Something went wrong"

Request: Seeking guidance or additional troubleshooting steps to resolve these Wi-Fi connectivity issues.

Thanks,

Matt