Another issue: cannot unlock maps - see pic

What is this? Device is synced with Garmin Express, all maps are (or should be according to Express) updated. I have reset the device, erased all content, and still this message occurs at launch of the device.

Garmin-Laurie Quid?

Garmin sells premium devices that do not work as advertised and are full of bugs. In addition, accessories that fit the device are not available (silicone strap with BLACK buckle for carbon Marq Athlete - as ADVERTISED).

I have sent a formal notice to local Belgian "support", as these people are unable/not willing to help me with any of the above issues.

Don't buy Garmin. And if you do, do not buy "premium". And if you still do, do not expect any support. I still have to meet the first person here in Belgium at Garmin that actually knows the product.

Top Replies

trux 2 months ago +2 suggested

aleksiz said:
What is this?

The following document could help: Correcting the Message "Can't Unlock Maps" or "Can't Authenticate Maps" on a Garmin Automotive Device | Garmin Customer Support…

All Replies

0 trux 2 months ago

aleksiz said:
What is this?

The following document could help: Correcting the Message "Can't Unlock Maps" or "Can't Authenticate Maps" on a Garmin Automotive Device | Garmin Customer Support

0 kullar 1 month ago

I am having the same issue with my MARQ Athlete GEN2, have tried all the options mentioned on the discussions.

Uninstalled and reinstalled all the maps from express, did a hard reset and installed all the maps, still the same message. Total of about 5 hours wasted today, the watch has exactly the same issue, same message, very frustrating indeed.

0 kullar 1 month ago

I have the Fenix 8, no issues on that device, planning to put the Athlete to sale.

0 aleksiz 29 days ago in reply to kullar

Mine is fixed now. I don't know how I resolved it but I think it was by reinstalling all the maps with Garmin Express. I did a full restore first but I remember that did not solve the issue.