MAJOR ISSUE: Device reset multiple times during round of golf.

EZA 29 days ago

Device is on the latest available software.
I play golf 3 times a week and hence this is a critical issue to resolve.

Since round about November 2024 I have noticed that during a round of golf when I select VIEW GREEN option to move pin. The device would just restart on its own. After restart I am able to continue the round BUT, any holes played up until this point with associated data would not display under Activity and view round after I have completed my round.

Yesterday 5 January 2025, this happened twice during a round. It is definitely the VIEW GREEN and moving a pin location function that creates this issue. I am happy to share my profile data so you will notice the round information that is missing.

e.g. for a couple of rounds it will show holes data missing from the total round information.

Top Replies

Garmin-Laurie 21 days ago in reply to EZA +1 verified

Hello EZA,

I am sorry to hear you are having this issue. I would love to help you indicate this further. For this, I will reach out to you via Private Message, to collect the details of this concern.

All Replies

0 EZA 23 days ago

replying to myself to ensure this thread stay's open. Same issue happened again yesterday. It seems that when the device battery is below 50% and you play a round of golf and then try to change the pin location on the green the device does a complete restart. Again all holes played data up until that point is lost.

@garmin-laurie whom from garmin can look into this? Again this is for your premier device the MARQ Golfer Gen2.

+1 Garmin-Laurie 21 days ago in reply to EZA

Hello EZA,

I am sorry to hear you are having this issue. I would love to help you indicate this further. For this, I will reach out to you via Private Message, to collect the details of this concern.