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Text and call notifications randomly not working on MARQ 2 - each time requiring resetting watch

Lookbrightside
over 2 years ago

Hi - love my MARQ 2 Captain, had the EPIX2 before, can't be happier. My biggest issue with both EPIX and MARQ2: you can't trust the watch for getting phone text and call notifications as consistently as for example with the Apple Watch. Sometimes I just don't get the notifications, even when Connect app is open on the phone, when phone is connected to the watch, smart notifications are properly set on on the watch, etcetera. It will work perfectly for a few days, until I notice I suddenly didn't get notifications. Each time, I have to reset the watch and the phone to get notifications again. Which is obviously mightily annoying, as I count on getting watch notifications e.g. in meetings, etcetera. Have others experienced notifications randomly not working, even when all the settings are correct? Thanks! 

  • +1 over 2 years ago

    I am sorry there is an issue. Based on the details of the behavior you are experiencing, your situation is a rare report. In general, when any watch has an issue with smart notifications not being pushed by either iOS or Android to the watch, it tends to be an all or none issue. Also, when checking the corners of my memory for any smart notification issues across all generations to when the ability began, normally a hard reset on the watch would be enough to resolve the issue. You shouldn't need to go as far as a System > Reset your watch or delete the Connect Mobile APP etc.

    What is surprising and incredibly frustrating with your issue, is you are needing to go as far as resetting your watch. I am unsure what you are doing on the phone end too but you shouldn't need to go that far.

    There are a variety of different scenarios, these Support Center articles within this main article may help:

    - Garmin Connect App Bluetooth Troubleshooting

    If no matter what you have tried the pattern continues, please do not hesitate to reach out to Outdoor Product Support in your region.

  • 0 over 2 years ago in reply to Garmin - Chris

    Hi Chris - I am the admin of the MARQ2 facebook group; I posted the same question there, and apparently, it is not a rare report, as others confirmed experiencing the exact same issue. One user actually returned the watch because of it.

  • 0 over 2 years ago in reply to Lookbrightside

    Thank you for the update. Please encourage your Facebook group members to reach out and contact Outdoor Product Support if their issue does not resolve through the normal troubleshooting in the Support Center article.

    On our end, either customers are not reaching out or we are able to fully resolve the issue. The MARQ (Gen 2) series uses the same software as the Fenix 7/Epix 2/Enduro 2/Tactix 7/D2 Mach 1 along with the same Connect Mobile iOS or Android APP to interface with the phone to push the smart messages.

    When there is a legitimate issue, due to the hundreds of thousands and eventually millions of watches in use for each generation, we can clearly see a pattern if there is a software bug responsible.

    Thank you!