Extended Display mode turns off my Edge 820 , how come?

With my previous FR 945 the extended display mode worked perfect on my my Edge 820, but with the much more expensive Marq2 this turns off my Edge 820

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Garmin - Chris over 2 years ago +3 verified

Updated January 31st, 2023:

We are looking into the report further.

If anyone else comes across this thread, if you have an issue using the Extended Display feature between your watch and Edge Cycling…
Garmin - Chris over 2 years ago +1

If the Edge 820 always turns off when the Extended Display feature is turned on for your MARQ (Gen 2) watch to connect to your Edge 820, it means the Edge 820 has a software compatibility issue. I am sorry…

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0 Garmin - Chris over 2 years ago

If the Edge 820 always turns off when the Extended Display feature is turned on for your MARQ (Gen 2) watch to connect to your Edge 820, it means the Edge 820 has a software compatibility issue. I am sorry.

I have sent you a PM to gather a short video from you. I will be happy to write a new case to alert our Fitness segment Edge device team engineers.

+1 Garmin - Chris over 2 years ago

Updated January 31st, 2023:

We are looking into the report further.

If anyone else comes across this thread, if you have an issue using the Extended Display feature between your watch and Edge Cycling device, please highlight my name and send me a Private Message. Thank you!