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Instinct Solar is Randomly Freezing on Software v13.20

Garmin - Chris
over 4 years ago

UPDATE 4/21/21:

A new Instinct Beta software Update was just released today that will resolve the random freezing issue. For those that prefer to install the Beta and test the Beta vs. waiting for the official release, here is the v14.00 Beta:

Original Post:

Is your Instinct Solar randomly freezing? IE: Your time gets stuck for long periods of time and you notice it was wrong. When frozen, you then either must press any button or sometimes hold down your top left CTRL button to soft reset your watch.

If you are experiencing any type of frozen type behavior, please post to this thread so we can accurately track this issue. We are actively collecting examples to provide our engineers actively looking into the issue. Thank you!

  • 0 over 4 years ago

    This procedure fixed my freezed watch: 

    1.Ensure the watch is powered off.

    2.Press and hold Down/ABC, GPS, and Back/Set

    3.Power the watch on while holding these buttons

    3.After the first beep release Start

    5.After the second beep release the remaining buttons

    The watch should now be reset.

  • 0 over 4 years ago

    On my second Solar for the exact same issue. Last night my replacement Solar froze at 2:23AM. On both Solars, the freezes always occur in the early morning hours.
    This is has occurred on every firmware since I purchased the watch last Fall.

    Thanks.

  • 0 over 4 years ago in reply to Ido Havazelet

    Alternatively, press CTRL and SET at the same time. This turns the watch off. Then press CTRL to turn it back on.

  • 0 over 4 years ago in reply to magohn

    I am sorry you are experiencing the random freezing issue. We intend to have the issue resolved with the next software update. It will be released as soon as possible but needs to be thoroughly tested first.

  • +1 over 4 years ago in reply to 7705309

    A new Instinct Beta software Update was just released today that will resolve the random freezing issue. For those that prefer to install the Beta and test the Beta vs. waiting for the official release, here is the v14.00 Beta:

  • 0 over 3 years ago in reply to 2214709

    I'm on my 3rd Instinct Solar Standard. Freezing problem keeps occurring.  Running 13.20. Can't figure out how to get the 14.0 update which supposedly fixes this issue?!!

  • 0 over 3 years ago in reply to KathyF

    - I am sending you a Private Message to work with you.

  • 0 over 3 years ago

    Froze during run. App and phone worked and was tracking my HRM Pro but the Garmin Instinct Solar Tactical completely froze and needed to be reset in the middle of run by holding CTRL. Lost all data from that run prior to reset. Makes me think the think the daily charging of the Apple Watch wasn’t so bad since I never had any issues when wearing the Apple Watch. This is the second time my Garmin completely spazzed out on me this month. Unacceptable. And yes it is on the latest update (17.00 by todays date).

  • 0 over 3 years ago in reply to 4413074

    I am sorry there have been issues. If you continue to have your watch hard freeze while recording an activity, please do not hesitate to reach out to Outdoor Product Support. We will be happy to help you.

    Please note, I am locking this thread since it's for software v13.20 and the Instinct Solar series is now on v17.00 software.