Going to "System>Software Update" and updating goes into restarting and does NOT restart. It gets stuck and doesn't restart.
After an hour I restart it manually but it stays on the original software version. 6.27 or something like that.
Any ideas?
Going to "System>Software Update" and updating goes into restarting and does NOT restart. It gets stuck and doesn't restart.
After an hour I restart it manually but it stays on the original software version. 6.27 or something like that.
Any ideas?
Hello. I am sorry to hear you are having this issue. I would love to help with this. I will reach out to each of you via Private Message to discuss some steps to try. And collect details of this, if this…
Manage to get help from the support in Sweden, posting it here just in case you don't get the same luck as me.
I should also warn that maybe not do this if not getting an OK from the support. I have…
If it is the Solar model, then try deleting some files, to make more room for the update, and then repeat the update. You can clean up the following folders:
Did a reset - less space available (!!), no updates found, 6.29 on the device. I should not have to contact support, they should have a guide for me to follow at my time. This is ridiculous!
Of course, I have done that. The outcome was the usual - send them the logs and zip file with report, and wait..
Then I would contact the dealer and have the watch exchanged. If you bought it directly from Garmin, call the Support again, and insist on replacing the watch. Your case is not typical, although a lot of people had problems with the update, in most cases (including myself) it was relatively easy to fix even without deleting the hidden folder. You seem to have had a bad luck with an exceptionally bad exemplar. Getting a replacement should help.
Did you turn off the watch - hold the "GPS" button down until it mounted in windows?
If you start it without GPS button being held down during the whole process, the ExtData-folder will not be visible.
Have you kept the GPS button pressed while watch was turned off while connecting to computer ? I didn't see the ExtData folder if I had it on or didn't keep the button pressed
The computer doesn't recognize the watch while I'm holding the GPS button - and after a while it reconnects in the regular mode, where the folders are not available.
I guess I can try yet another computer
Well, for me it made the sound like a new device was connected and then the drive showed up in the drives list, only then I released the button. Weird it's not working for you
You can also try repeating it several times. My Instinct 3 also initially did not show the hidden folder ExtData when using the method with the GPS button. I thought it was due to the fact that my watch was already updated to 8.09, but I tried it a few hours later again, and now it shows up.
For me it didn't worked either from 5.#, I deleted only the update without any outcome then did a full reset of the watch and I was able to update it by keeping the GPS button pressed while connecting to the PC after the full reset, once the update appeared on the watch I request to apply it, seems like is freezing in resetting mode but after a min a progress appears