Instinct 3 update 8.09 stuck at "Restarting..."

Going to "System>Software Update" and updating goes into restarting and does NOT restart. It gets stuck and doesn't restart.

After an hour I restart it manually but it stays on the original software version. 6.27 or something like that.

Any ideas?

Top Replies

Garmin-Laurie 1 month ago in reply to jzarzeckis +0 verified

Hello. I am sorry to hear you are having this issue. I would love to help with this. I will reach out to each of you via Private Message to discuss some steps to try. And collect details of this, if this…
3505913 1 month ago in reply to seilogramp +4 suggested

Manage to get help from the support in Sweden, posting it here just in case you don't get the same luck as me.

I should also warn that maybe not do this if not getting an OK from the support. I have…
trux 1 month ago +1
If it is the Solar model, then try deleting some files, to make more room for the update, and then repeat the update. You can clean up the following folders:
- //GARMIN/Activity/ - all files
- //GARMIN/RemoteSW…
3505913 1 month ago in reply to DonRom +1

Did a reset - less space available (!!), no updates found, 6.29 on the device. I should not have to contact support, they should have a guide for me to follow at my time. This is ridiculous!

All Replies

0 trux 1 month ago

If it is the Solar model, then try deleting some files, to make more room for the update, and then repeat the update. You can clean up the following folders:

//GARMIN/Activity/ - all files
//GARMIN/RemoteSW/ - all files
//GARMIN/Debug/ - all files
//GARMIN/Courses/ - remove unneeded courses
//GARMIN/Workouts/ - remove unneeded workouts
//GARMIN/Text/ - remove all unneeded languages (folder may not be always available on Instinct 3)
//GARMIN/gmap*.img

You could also remove some unneeded Connect IQ apps, if there are any

If it is the AMOLED model, then the free memory is an unlikely reason. In that case I would master-reset the watch to factory defaults, and try again. If it does not help, reach out to the Product Support through their website at https://support.garmin.com.

0 catalin.gherhes 1 month ago

Same issue here!

0 jzarzeckis 1 month ago

Same issue here.

+1 Garmin-Laurie 1 month ago in reply to jzarzeckis

Hello. I am sorry to hear you are having this issue. I would love to help with this. I will reach out to each of you via Private Message to discuss some steps to try. And collect details of this, if this needs to be reported.

0 3505913 1 month ago in reply to Garmin-Laurie

It needs a fix from Garmin. The instinct 3 is really bad and should not be sold. Garmin cheaped out a little too much this time.

0 trux 1 month ago in reply to 3505913

3505913 said:
It needs a fix from Garmin.

Either contact Garmin-Laurie by a PM as he wrote, or reach out directly to the Support.

0 catalin.gherhes 1 month ago

I contacted support thru Chat and I've sent them the contents of the watch thru garmin express, I'm waiting for them to do an analysis and see what they come up with.

0 DonRom 1 month ago

I had this issue when trying to update to 7.08 and again with 8.09. It would just freeze on the "Restarting" screen, and would require a manual restart, after which it would tell me that it was still on the previous version (6.29 in my case).

I resolved this by first forcing a sync with Garmin Connect (to ensure all my health and activity history was saved in the cloud) and then performing a full reset:

Menu - System - Reset - Delete Data and Reset Settings.

After this, I was able to update to 7.08 and finally 8.09 without issue. I advise anyone who is experiencing similar issues to follow these same steps.

0 3505913 1 month ago in reply to DonRom

Did a reset - less space available (!!), no updates found, 6.29 on the device. I should not have to contact support, they should have a guide for me to follow at my time. This is ridiculous!

0 trux 1 month ago in reply to 3505913

3505913 said:
I should not have to contact support, they should have a guide for me to follow at my time.

Well, if you want to have it fixed, and are unable to do it even after carefully following all the tips given here, then I am afraid you will have to contact the Support anyway - a replacement may be needed in some cases, and only the Support can help then.