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Instinct 3 update 8.09 stuck at "Restarting..."

Christopher Peng

Going to "System>Software Update" and updating goes into restarting and does NOT restart. It gets stuck and doesn't restart. 

After an hour I restart it manually but it stays on the original software version. 6.27 or something like that.

Any ideas?

  • 0 in reply to 3505913

    Same here. After deleting all info and resetting the device, I have less space available, and it is unable to install the update

  • 0 in reply to jzarzeckis
    jzarzeckis said:
    After deleting all info and resetting the device, I have less space available

    Did you clean up the folders after the reset? How much free space do you have? If you used a Mac computer for deleting the files, be aware that MacOS uses to store deleted items in hidden .bin folders, instead of truly physically deleting them. If so, you'd have to remove those folders too.

  • 0 in reply to trux

    No - this is after I did a factory reset of the device. Here's all the files and the respective filesizes I have in Garmin directory:

    [1.6K]  .
├── [  64]  Activity
├── [  64]  Adjstmts
├── [ 256]  Apps
│   ├── [  96]  DATA
│   │   └── [  64]  AUXFILE
│   ├── [  64]  LOGS
│   ├── [  64]  MAIL
│   ├── [5.8K]  OUT.BIN
│   ├── [  64]  SETTINGS
│   └── [  64]  TEMP
├── [  64]  AreaCourses
├── [  64]  Benchmark
├── [  96]  Calendar
│   └── [ 110]  Calendar.fit
├── [  64]  ChngLog
├── [  96]  Clubs
│   └── [2.1K]  Clubs.fit
├── [  96]  Coach
│   └── [7.6K]  schedule.fit
├── [  64]  ComAct
├── [  96]  Courses
│   └── [3.7K]  25k_towards_Uzava_1.fit
├── [ 192]  DEBUG
│   ├── [  64]  Golf
│   ├── [1.6K]  MetricsBackup
│   │   ├── [ 223]  F3M85513.FIT
│   │   ├── [ 601]  F3M85515.FIT
│   │   ├── [ 296]  F3M85517.FIT
│   │   ├── [ 779]  F3M85518.FIT
│   │   ├── [ 268]  F3M85519.FIT
│   │   ├── [ 182]  F3M85520.FIT
│   │   ├── [ 223]  F3M85522.FIT
│   │   ├── [ 264]  F3M85523.FIT
│   │   ├── [ 601]  F3M85524.FIT
│   │   ├── [ 296]  F3M85526.FIT
│   │   ├── [ 601]  F3M90101.FIT
│   │   ├── [ 453]  f3m85331.fit
│   │   ├── [ 466]  f3ma5528.fit
│   │   ├── [ 466]  f3ma5530.fit
│   │   ├── [ 466]  f3ma5532.fit
│   │   ├── [ 655]  f3ma5547.fit
│   │   ├── [ 801]  f3ma5712.fit
│   │   ├── [ 466]  f3ma5742.fit
│   │   ├── [ 536]  f3ma5743.fit
│   │   ├── [ 536]  f3ma5744.fit
│   │   ├── [ 536]  f3ma5745.fit
│   │   ├── [ 536]  f3ma5746.fit
│   │   ├── [ 536]  f3ma5747.fit
│   │   ├── [ 536]  f3ma5748.fit
│   │   ├── [ 536]  f3ma5749.fit
│   │   ├── [ 536]  f3ma5750.fit
│   │   ├── [ 536]  f3ma5751.fit
│   │   ├── [ 536]  f3ma5752.fit
│   │   ├── [ 536]  f3ma5753.fit
│   │   ├── [ 536]  f3ma5754.fit
│   │   ├── [ 536]  f3ma5755.fit
│   │   ├── [ 536]  f3ma5756.fit
│   │   ├── [ 536]  f3ma5757.fit
│   │   ├── [ 536]  f3ma5758.fit
│   │   ├── [ 536]  f3ma5759.fit
│   │   ├── [ 536]  f3ma5800.fit
│   │   ├── [ 536]  f3ma5801.fit
│   │   ├── [ 536]  f3ma5802.fit
│   │   ├── [ 536]  f3ma5803.fit
│   │   ├── [ 536]  f3ma5804.fit
│   │   ├── [ 536]  f3ma5805.fit
│   │   ├── [ 536]  f3ma5806.fit
│   │   ├── [ 536]  f3ma5807.fit
│   │   ├── [ 536]  f3ma5808.fit
│   │   ├── [ 536]  f3ma5809.fit
│   │   ├── [ 536]  f3ma5810.fit
│   │   ├── [ 525]  f3ma5811.fit
│   │   └── [ 741]  f3mb0013.fit
│   ├── [ 128]  Uploads
│   │   ├── [  64]  Error
│   │   └── [  64]  ULF
│   └── [ 219]  kpi_usage.log
├── [  64]  Device
├── [ 288]  EDM
│   ├── [  28]  active.bin
│   ├── [  12]  collection_list.bin
│   ├── [ 38K]  hash.bin
│   ├── [4.7K]  hashbin.bin
│   ├── [ 140]  lines.bin
│   ├── [  12]  points.bin
│   └── [  12]  transaction_id.bin
├── [  64]  Express
├── [  96]  FbtBackup
│   └── [7.9K]  F3M85512.FIT
├── [  96]  FbtPtdBackup
│   └── [1.2K]  ptd_bkup.fit
├── [ 32K]  GarminDevice.xml
├── [  96]  Goals
│   └── [ 191]  Goals.fit
├── [  64]  Golf
├── [  64]  HMD
├── [  64]  HRVStatus
├── [  64]  HSA
├── [  96]  Location
│   └── [ 110]  Lctns.fit
├── [  64]  Metrics
├── [ 128]  MltSport
│   ├── [ 913]  0Triathlon.fit
│   └── [ 913]  1Swimrun.fit
├── [  64]  Monitor
├── [ 192]  NewFiles
│   ├── [5.6K]  172E0165-BB91-401C-BCFF-E4EF79EA092C.FIT
│   ├── [1.3K]  72FC5850-036D-405E-881B-0EB94BD6DCC1.FIT
│   ├── [ 876]  8DB853EB-0F7A-4162-B31E-C7DBF6F9F63A.FIT
│   └── [1.6K]  AEB5BD86-A306-44DC-8E64-DD172AC2E673.FIT
├── [  64]  PaceBands
├── [  64]  PointCache
├── [  96]  Records
│   └── [ 915]  Records.fit
├── [  64]  RemoteSW
├── [  64]  RunningTrack
├── [  64]  SCORCRDS
├── [  96]  SQL
│   └── [  64]  temp
├── [2.1K]  SUMMARY
│   ├── [7.5K]  F3M85527.FIT
│   ├── [3.2K]  F3M85528.FIT
│   ├── [1.4K]  F3M85529.FIT
│   ├── [2.1K]  F3M85530.FIT
│   ├── [3.0K]  F3M85532.FIT
│   ├── [6.6K]  F3M85533.FIT
│   ├── [5.6K]  F3M85534.FIT
│   ├── [2.8K]  F3M85535.FIT
│   ├── [1.3K]  F3M85536.FIT
│   ├── [2.3K]  F3M85537.FIT
│   ├── [8.8K]  F3M85538.FIT
│   ├── [1.3K]  F3M85539.FIT
│   ├── [6.2K]  F3M85541.FIT
│   ├── [2.1K]  F3M85542.FIT
│   ├── [ 12K]  F3M85543.FIT
│   ├── [1.3K]  F3M85544.FIT
│   ├── [4.6K]  F3M85545.FIT
│   ├── [9.8K]  F3M85547.FIT
│   ├── [5.7K]  F3M85548.FIT
│   ├── [ 12K]  F3M85549.FIT
│   ├── [9.7K]  F3M85551.FIT
│   ├── [ 13K]  F3M85552.FIT
│   ├── [1.8K]  F3M85553.FIT
│   ├── [2.0K]  F3M85555.FIT
│   ├── [ 12K]  F3M85556.FIT
│   ├── [7.4K]  F3M85557.FIT
│   ├── [6.4K]  F3M85558.FIT
│   ├── [7.1K]  F3M85559.FIT
│   ├── [1.3K]  F3M85600.FIT
│   ├── [3.0K]  F3M85602.FIT
│   ├── [6.6K]  F3M85603.FIT
│   ├── [5.1K]  F3M85604.FIT
│   ├── [3.0K]  F3M85605.FIT
│   ├── [9.7K]  F3M85606.FIT
│   ├── [1.3K]  F3M85607.FIT
│   ├── [3.2K]  F3M85609.FIT
│   ├── [1.3K]  F3M85610.FIT
│   ├── [3.0K]  F3M85611.FIT
│   ├── [9.7K]  F3M85612.FIT
│   ├── [1.8K]  F3M85613.FIT
│   ├── [4.4K]  F3M85615.FIT
│   ├── [1.3K]  F3M85616.FIT
│   ├── [2.6K]  F3M85617.FIT
│   ├── [ 12K]  F3M85618.FIT
│   ├── [9.7K]  F3M85619.FIT
│   ├── [1.3K]  F3M85621.FIT
│   ├── [2.9K]  F3M85622.FIT
│   ├── [1.7K]  F3M85623.FIT
│   ├── [1.0K]  F3M85624.FIT
│   ├── [4.4K]  F3M85625.FIT
│   ├── [ 12K]  F3M85627.FIT
│   ├── [3.4K]  F3M85628.FIT
│   ├── [3.8K]  F3M85629.FIT
│   ├── [2.3K]  F3M85630.FIT
│   ├── [1.2K]  F3M85631.FIT
│   ├── [5.5K]  F3M85632.FIT
│   ├── [2.6K]  F3M85633.FIT
│   ├── [5.3K]  F3M85635.FIT
│   ├── [3.5K]  F3M85636.FIT
│   ├── [4.4K]  F3M85638.FIT
│   ├── [4.4K]  F3M85639.FIT
│   ├── [2.6K]  F3M85641.FIT
│   ├── [5.2K]  F3M85643.FIT
│   ├── [2.2K]  F3M85644.FIT
│   ├── [5.3K]  F3M85646.FIT
│   └── [4.4K]  F3M85647.FIT
├── [  96]  Schedule
│   └── [ 110]  Schedule.fit
├── [  96]  Settings
│   └── [ 12K]  Settings.fit
├── [  64]  Sleep
├── [3.1K]  Sports
│   ├── [4.7K]  ATV.fit
│   ├── [4.7K]  American_FootballAmerican_Football.fit
│   ├── [4.7K]  Archery.fit
│   ├── [4.7K]  Backcountry_Ski.fit
│   ├── [4.7K]  Backcountry_Snowboard.fit
│   ├── [4.7K]  Badminton.fit
│   ├── [4.7K]  Baseball.fit
│   ├── [4.7K]  BasketballBasketball.fit
│   ├── [4.7K]  Boat.fit
│   ├── [4.7K]  Bouldering.fit
│   ├── [4.7K]  Boxing.fit
│   ├── [4.7K]  Climb.fit
│   ├── [4.7K]  Climb_Indoor.fit
│   ├── [4.7K]  Cricket.fit
│   ├── [4.7K]  CyclingBMX.fit
│   ├── [4.7K]  CyclingBike.fit
│   ├── [4.7K]  CyclingBike_Commute.fit
│   ├── [4.7K]  CyclingBike_Tour.fit
│   ├── [4.7K]  CyclingCyclocrossCyclocross.fit
│   ├── [4.7K]  CyclingGravel_Bike.fit
│   ├── [4.7K]  CyclingIndoor_CycleBike_Indoor.fit
│   ├── [4.7K]  CyclingMountainMTB.fit
│   ├── [4.7K]  CyclingRoadRoad_Bike.fit
│   ├── [4.7K]  CyclingeBike.fit
│   ├── [4.7K]  CyclingeMTB.fit
│   ├── [4.7K]  Disc_Golf.fit
│   ├── [4.7K]  Field_Hockey.fit
│   ├── [4.7K]  Fish.fit
│   ├── [4.7K]  Fitness_EquipmentEllipticalElliptical.fit
│   ├── [4.7K]  Fitness_EquipmentPilates.fit
│   ├── [4.7K]  Fitness_EquipmentStair_ClimbStair_Stepper.fit
│   ├── [4.7K]  Floor_Climb.fit
│   ├── [4.7K]  Gaming.fit
│   ├── [4.7K]  GenericExpedition.fit
│   ├── [4.7K]  GenericNavigate.fit
│   ├── [4.7K]  GenericOther.fit
│   ├── [4.7K]  GenericTrack_Me.fit
│   ├── [4.7K]  Golf.fit
│   ├── [4.7K]  HIIT.fit
│   ├── [4.7K]  Health_Snapshot.fit
│   ├── [4.7K]  Hike.fit
│   ├── [4.7K]  HorsebackHorseback.fit
│   ├── [4.7K]  Hunt.fit
│   ├── [4.7K]  Ice_Hockey.fit
│   ├── [4.7K]  Ice_Skating.fit
│   ├── [4.7K]  Indoor_RowingRow_Indoor.fit
│   ├── [4.7K]  Inline_Skating.fit
│   ├── [4.7K]  Kayak.fit
│   ├── [4.7K]  Kiteboard.fit
│   ├── [4.7K]  Lacrosse.fit
│   ├── [4.7K]  Mixed_Martial_Arts.fit
│   ├── [4.7K]  Motocross.fit
│   ├── [4.7K]  Motorcycle.fit
│   ├── [4.7K]  Overland.fit
│   ├── [4.7K]  PadelPadel.fit
│   ├── [4.7K]  PickleballPickleball.fit
│   ├── [4.7K]  Racquetball.fit
│   ├── [4.7K]  Row.fit
│   ├── [4.7K]  Rugby.fit
│   ├── [4.7K]  RunningIndoor TrackIndoor_Track.fit
│   ├── [4.7K]  RunningObstacleObstacle_Racing.fit
│   ├── [4.7K]  RunningRun.fit
│   ├── [4.7K]  RunningTrackTrack_Run.fit
│   ├── [4.7K]  RunningTrailTrail_Run.fit
│   ├── [4.7K]  RunningTreadmillTreadmill.fit
│   ├── [4.7K]  RunningVirtualVirtual_Run.fit
│   ├── [4.7K]  SUP.fit
│   ├── [4.7K]  Ski.fit
│   ├── [4.7K]  Snorkel.fit
│   ├── [4.7K]  Snowboard.fit
│   ├── [4.7K]  Snowmobile.fit
│   ├── [4.7K]  Snowshoe.fit
│   ├── [4.7K]  SoccerSoccer_Football.fit
│   ├── [4.7K]  Softball.fit
│   ├── [4.7K]  Squash.fit
│   ├── [4.7K]  Surf.fit
│   ├── [4.7K]  SwimmingLap_SwimPool_Swim.fit
│   ├── [4.7K]  SwimmingOpen_WaterOpen_Water.fit
│   ├── [4.7K]  Tactical.fit
│   ├── [4.7K]  TennisPlatform_Tennis.fit
│   ├── [4.7K]  TennisTable_Tennis.fit
│   ├── [4.7K]  TennisTennis.fit
│   ├── [4.7K]  TrainingBreathwork.fit
│   ├── [4.7K]  TrainingCardio.fit
│   ├── [4.7K]  TrainingStrg_TrainStrength.fit
│   ├── [4.7K]  TrainingYoga.fit
│   ├── [4.7K]  Tube.fit
│   ├── [4.7K]  Ultimate_Disc.fit
│   ├── [4.7K]  Volleyball.fit
│   ├── [4.7K]  Wakeboard.fit
│   ├── [4.7K]  Wakesurf.fit
│   ├── [4.7K]  WalkingWalk.fit
│   ├── [4.7K]  WalkingWalk_Indoor.fit
│   ├── [4.7K]  Water_Ski.fit
│   ├── [4.7K]  Whitewater.fit
│   ├── [4.7K]  Windsurf.fit
│   ├── [4.7K]  XC_Classic_Ski.fit
│   └── [4.7K]  XC_Skate_Ski.fit
├── [ 128]  TLG
│   ├── [  64]  DAT
│   └── [  64]  PER
├── [  64]  TempFIT
├── [  96]  Totals
│   └── [ 213]  Totals.fit
├── [ 256]  Workouts
│   ├── [1.9K]  30-Minute_Blast_workout.fit
│   ├── [  96]  Guided
│   │   └── [1000]  adc_wrkt.fit
│   ├── [1.9K]  Maximize_Your_Upper_Body_workout.fit
│   ├── [  64]  Schedule
│   └── [1.7K]  Total_Body_Muscle_workout.fit
├── [2.8K]  cpyrights.txt
├── [2.2K]  device.fit
├── [562K]  gmaptz.img
└── [5.4K]  manifest.txt

59 directories, 248 files

    As you can see - all the files/directories are relatively small.

    In the phone Connect app - it now always shows up stuck in "Sending software update to device"

    And when I try to apply the update via Garmin Express, I get this error:

    Maybe there is some directory missing, that I have to create via MTP, so that it could apply the update?

  • 0 in reply to jzarzeckis
    jzarzeckis said:
    Maybe there is some directory missing,

    No, there is simply not enough space - the error tells it rather clearly. How much free space does the drive show? If after clearing all the folders and files as advised on the first page of this thread does not help, do what the error suggests - contact the Support.

  • 0 in reply to trux

    It shows 13.12MB free of 86.43 MB... Even though the total size of all files available in MTP is less than 3MB.

    Is there a way to format the memory of my watch?

  • 0 in reply to jzarzeckis
    jzarzeckis said:
    It shows 13.12MB free of 86.43 MB... Even though the total size of all files available in MTP is less than 3MB.

    13MB is very low. For the upgrade you need around 17MB free. Make sure you enabled viewing hidden folders & files, in the OS settings of your computer. 

    jzarzeckis said:
    Is there a way to format the memory of my watch?

    If you manage to install the new version (which is in the very most cases indeed possible), then the new firmware reformats the drive, letting around 40-50 MB for the user. If not, then do as suggested, and contact the Support.

  • 0 in reply to trux

    Yes, I had enabled viewing hidden files. And I did reach out to support - but typically my experience with support has been that they either take weeks to respond and just point to the same useless help articles, or ask me to contact local supplier (which does not respond) - even though I bought the watch directly from Garmin website.

  • 0 in reply to jzarzeckis
    jzarzeckis said:
    but typically my experience with support has been that they either take weeks to respond

    Call them, or use the chat

  • 0 in reply to Garmin-Laurie

    Having the same problem please contact me   

  • 0

    Trying to post the fix that I got from Support that worked, but the forum won't allow me to post it.. 

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