Impossible to get the params of the watch through connect app

Hi i cant param my watch through connect i dont get access anything with the app, i already deleted thé cache and all datas, any idea ?

0 trux over 3 years ago

Happened to me 3 times in the last few weeks. Soft-reset of the watch + force-stopping and restarting of the GCM app helped every time. See more details here: https://forums.garmin.com/outdoor-recreation/outdoor-recreation/f/instinct-2-series/299242/device-settings-gone

0 L-P over 3 years ago in reply to trux

Thx for the tip but i dont want to l'ose all my settings, i am waiting for some help from garmin

0 trux over 3 years ago in reply to L-P

You won't lose any settings at all. Soft reset is just rebooting of the watch. It makes absolutely no harm.

0 L-P over 3 years ago in reply to trux

ok, I did the trick and it works but you have to disconnect the watch from the phone first

0 trux over 3 years ago in reply to L-P

Personally I forced the app to shut down, soft-reset the watch, restarted it, and then restarted the app. No need for disconnecting then.

0 2088441 over 3 years ago

This happened to me 2 times already.

Clearing Connect app cache and restarting the watched helped the first time. Just restarting the watch does not help.

Connect Android app version 4.56, watch Instinct 2 8.64 (2068481)

0 vesakeinanen over 2 years ago in reply to 2088441

If you have Garmin Explore installed on your phone, it's best to force stop/restart for both Connect and Explore apps.

You can set watch setting on both Connect and Explore apps. Howewer, it seems that if you open settings on Explore, settings stop working on Connect App.