I am sorry to hear you are having this issue. Whether a factory reset is warranted, really depends on the issue you are experiencing. Here are some things to consider.
I am sorry to hear you are having this issue. Whether a factory reset is warranted, really depends on the issue you are experiencing. Here are some things to consider.
Is the watch on the latest software version? If not, I would recommend updating this using Garmin Express.
Are you running a BETA software? As these are in their testing phase, they may introduce bugs. You may consider rolling this back to the previous full software version.
Since the issue started, have you tried a powercycle? If not, I would recommend trying this.
If this issue is with a specific activity, you may consider restoring the activity settings first.
You can also try reinstalling the current software version with these steps:
Hold the menu button
Select Watch Settings
Select System
Select About
Select Reinstall software
If the issue continues, you can try a factory reset with the steps below. However, you may also consider settings and a backup and restore, to avoid losing your settings. **it is important to note that if there is a software error, backup and restore and reintroduce this error to the watch. So if you issue resumes after restoring, it may be necessary to factory reset without restoring your settings***: Using the Back Up and Restore Feature on Select Garmin Watches
Ensure the watch is powered off.
You may need to hold LIGHTfor up to 30 seconds to turn the watch off.
Press and hold BACK and START/STOP.
Press LIGHT to power the watch on while holding these two buttons.
After the first beep release START/STOP.
After the second beep release the remaining button.
