I recently “upgraded” from an Epix Gen 2 to a Fenix 8 51mm AMOLED ($1200.00) and may go back to the Epix or another brand if this issue isn’t fixed soon. The auto dimming can’t be turned off and it’s so dim in low light that it’s completely unreadable even with the backlight set to full brightness and sleep mode turned off. GARMIN - Please remove the auto dimming “feature” or at the very least, enable users to turn it off. I would be willing to charge the watch every day if that’s what it takes to fix this issue. With all the options/competition in the market, it’s shocking GARMIN is allowing this type of issue to go to market and it’s amazing this made it through QA. What’s equally frustrating is how long it’s taking to get a solution and helpful update. It’s been more than five months since users reported this issue and the only response I can find from Garmin is “we’re investigating”.
A response from Garmin with a projected resolution date would be greatly appreciated.
- Joe